Tina Jackson Email and Phone Number

• Perform monthly quality improvement audits reviewing programs periodically to determine areas of improvement and training; utilize independent judgment to discontinue services if the frequency, scope, or effectiveness of authorized services and supports is not appropriate or effective.• Provide opportunities for active family outreach, including phone, email, in-person meetings, participant luncheons and text messaging, improving the program’s service standards by 20%.• Review and maintain departmental budget, update applicable job descriptions, performance evaluations, safety policies, program goals, service improvement projects, and clinical compliance. • Develop and implement individualized programs for children with disabilities and special needs, coordinating community events in the Aiken/Augusta area for substance abuse and mental health awareness; exceeding performance goals by 20%.• Utilize state, federal, and/or agency funds to procure services and support for individuals with disabilities and special needs to maximize their level of independence and facilitate positive outcomes.• Implement and execute action plans, determining system improvements, evaluating metrics, and ensuring project deadlines are met with the South Carolina Vocational Services Program Initiative.• Collaborate with Clinical and Non-Clinical staff to improve key performance indicators, safety processes, services and other targets identified by the Aiken County Board of Disabilities stakeholders. • Manage a case load of 60 individuals, authorizing waiver services, annual service assessments and support plans, serving as a liaison for families, home/site visits, budgets, respite, employment services, day activities assessments, and authorizations.

• Under the Semi-Independent Program, offered support, clinical oversight, and case management/counseling services for a case load of 20 individuals.• Audited the center for compliance with quality standards, process controls, and ensured Medicaid /Food stamp renewals were submitted timely.• Monitored crisis situations such as mental health crises and spousal or child abuse reports; served as a patient advocate for access to resources needed to improve quality of life.• Coordinated staffing and operational needs in conjunction with the Human Resources Department, including career pathing and coaching, systems training, hiring, leadership development, and promotion recommendations to Leadership. • Oversaw project quality to ensure compliance to codes, standards, regulations, equipment, specific specifications, and facility requirements, exceeded quality assurance standards by 60%.

• Provided administrative support to the site through documentation administration, answering phone calls, taking messages, completing paperwork, verifying insurance, collecting payments, and copying consent forms for testing.• Oversaw vendor account management, including negotiating contracts and agreements to ensure timely and successful delivery of external mental health services and resources.• Procured and organized office supplies by anticipating needed supplies, placing, and expediting orders for supplies, and verifying receipt of supplies; decreased extraneous spending by 5%.• Scheduled staff for training, confirmed, patient doctor appointments, completed paperwork for admission/ discharges for patients, and transcribed the Doctor’s orders. • Updated revisions to HR policy book, submitted payroll for employees, and maintained daily, weekly, monthly, and quarterly reports.

• Ensured social service program outcomes were measured, analyzed, and used to continually improve program delivery, staff performance, and patient progress.• Verified medical record charts through the computer system and entered data into system for registration, billing, patient tracking, charge capture, and reconciliation; minimizing patient wait times by 5%.• Scheduled patient visits and procedures for the site; collected and entered all necessary demographic, clinical, billing and insurance information from patients or responsible parties.• Operated budgets applied for grants and other sources of funding and provided metrics and evaluations to stakeholders to measure the effectiveness of the social service program.• Redirected clients with therapeutic positive reinforcements, assisting with baths, hygiene care, preparing meals, administering medications, and trained special needs/disabilities clients on quality-of-life social skills and objectives.

• Collected data and patient information including detailed status notes, referrals, program/service enrollment for patient, and changes in patient status; completed assessments and audits of the center.• Managed the full lifecycle recruiting project to hire new staff including recruiting, screening, the use of ATS, behavioral interviewing, and recommending placement of existing staff. • Documented grievances, terminations, absences, performance reports, work schedules, trainings, and entered payroll data for a staff of 35+.• Monitored the budget by regularly adjusting operational costs, and reporting variances to promote the financial health of the organization.