Tina Smith Email & Phone Number

Hours per week: 45; Supervisor and leader in an inbound and outbound communications Customer Support and Services Center for the leading airline in the industry. Responsible for maintaining and adapting staffing and operations to meet customer satisfaction and company targets. Identifies and defines staffing needs to include assigning overtime and voluntary release of Customer Support representatives, based on contractual guidelines and volume demands. Works with Directors and five other Centers to meet departmental and company targets while maximizing efficiency and productivity.Serves as point of contact to other departments to lead the center through any upgraded applications, equipment, and the process.Serves as a leader in taking on projects, proving the ability to work with a team of employees and achieving success.Responsible for correcting any issues and upgrading all communication tools to include computer and phone technology to accommodate a staff of 800 plus employees.Coaches and develops Customer Service employees to ensure the highest level of customer service in utilizing all available applications and tools.Creates and adjusts schedules of second level employees while supporting them in assisting customers with a heightened level of needs. Schedule, develop, and support second level employees with outbound communication to customers to ensure research and progress with any unresolved situations.Schedule, coach, and support the TDD information line for the hearing impaired.Created and maintained inventory for all equipment in the center and for tracking any equipment for repair and their processes.Unlimited communication with employees regarding their schedules, vacation, sick time, award time, pay, and any adjustments.Provides training to all new employees and promoting employees within the department, for any new applications or tools presented or upgraded.

Supervisor and leader in an inbound and outbound communications Customer Support and Services Center for the leading airline in the industry. Responsible for maintaining and adapting staffing and operations to meet customer satisfaction and company targets. Identifies and defines staffing needs to include assigning overtime and voluntary release of Customer Support representatives, based on contractual guidelines and volume demands. Works with Directors and five other Centers to meet departmental and company targets while maximizing efficiency and productivity.Serves as point of contact to other departments to lead the center through any upgraded applications, equipment, and the process.Serves as a leader in taking on projects, proving the ability to work with a team of employees and achieving success.Responsible for correcting any issues and upgrading all communication tools to include computer and phone technology to accommodate a staff of 800 plus employees.Coaches and develops Customer Service employees to ensure the highest level of customer service in utilizing all available applications and tools.Creates and adjusts schedules of second level employees while supporting them in assisting customers with a heightened level of needs. Schedule, develop, and support second level employees with outbound communication to customers to ensure research and progress with any unresolved situations.Schedule, coach, and support the TDD information line for the hearing impaired.Created and maintained inventory for all equipment in the center and for tracking any equipment for repair and their processes.Unlimited communication with employees regarding their schedules, vacation, sick time, award time, pay, and any adjustments.Provides training to all new employees and promoting employees within the department, for any new applications or tools presented or upgraded.Leads involvement with many local and national charities.

Hours per week: 55; Managed the success of a high pressure retail rental and sales operation. Responsible for employee schedules, performance, and pay. Accountable for all monies used in the budget for cost and revenues. Processed inventories in efficient manor to provide highest level of profit.

Liaison to the Navy's E-2C Hawkeye logistics program manager. Edited and created updates to Engineering Change Proposals, and supported the program in meetings and conferences. Created and supported the programs library.Accepted challenges to meet strict deadlines and high productivity. Top Secret clearance. (Contact Supervisor: Yes, Supervisor's Name: Jim Green)

Ba, Communication/English

Bachelor'S, Communication

JOB RELATED TRAINING Annual training in management and leadership skills. Current Annual courses in maximizing quality, production.