Eric Giang Email & Phone Number

New York, NY, US

New York, New York, United States

New York, New York

• Managed a major software project release SDLC from business requirements gathering to testing and deployment.
• Communicated design ideas to business owners, stakeholders, and vendor teams using flow-charts, prototypes, wireframes, storyboards and presentations to gain alignment across project teams.
• Elicited, documented and validated requirements from the City’s key stakeholders, and translated those requirements into solution designs.
• Created user stories and conceptualized future states for UX, new or enhanced services, and business cases.
• Analyzed and documented changes in workflow and business rules driven by executive, legislative, and regulatory changes in the City’s procurement policies.
• Lead a team of 13 business and quality assurance analysts through UAT and system testing during the final stages of software development to ensure a successful and functioning platform on release.

• Provided project management support and assisted the Tech Strategy leads to ensure that tasks are completedon-time and meet or exceed expectations.
• Served as Tier 2 / Level 2 Technical support lead to resolve production issues of a cloud-based platform.
• Liaison between MOCS help desk and iValua (procurement platform provider) developers to interpret and relay stakeholder’s business needs.
• Managed software maintenance releases by prioritizing and scheduling hotfixes and enhancements.

New York, NY

• Managed three of the company’s top ten earning products through product design, material sourcing, production planning, marketing, and sales; resulted in $180,000 worth of revenue in fiscal year 2016.
• Analyzed monthly sales data and developed production plans to meet client objectives.
• Generated new business through client-facing interactions bringing in two to three new clients monthly.
• Coordinated shipping logistics with international suppliers and domestic couriers.
• Established and maintained relationships with suppliers in China and Denmark for the manufacturing of our flagship product lines creating alternative sources to ensure steady supply of inventory.
• Conceptualized and implemented custom designed solutions for our clients' engineering challenges.

North Syracuse, NY

• Audited government and private testing equipment to insure optimal asset allocation per departmental needs.
• Analyzed test schedules, work orders, and performance specifications to assess compliance with government and industry standards.
• Maintained company database of equipment to manage internal testing facilities.

Skaneateles Falls, NY

• Wrote and revised standard operating procedures to cut operation time by 20% on over fifty instructional manuals for guiding engineers and production line assemblers.
• Collaborated with test managers, test engineers, quality assurance officers, and developers on various projects to improve Welch Allyn Portable Vitals Monitoring Devices.
• Performed test protocols on medical equipment to meet regulatory health and safety standards.
• Evaluated performance tests for validation over four product lines.
• Managed a team of four engineering interns to carry out and report on test results in weekly team meetings.
• Mentored and trained interns on best practices in a laboratory and test environment.

Skaneateles Falls, NY

• Translated insight and specification goals from practicing nurses to project requirements for potential products.
• Fabricated alpha phase hardware to expand product catalog and experimented with new features for business development.
• Reported on the efficacy of new products and possible improvements.
• Performed cost benefit analysis for new additions and features to existing medical devices.

Skaneateles Falls, NY

• Interfaced with Manufacturing, Quality Control, Marketing, Purchasing and R&D to coordinate production.
• Designed electrical test fixtures and wrote protocols to maintained existing test fixtures.
• Refined and updated existing manufacturing processes to reflect new standards of inspection.
• Supported production line test equipment for evaluation during the assembly process.

North Syracuse, NY

Master Of Business Administration (M.B.A.), Operations And Entrepreneurship

Activities and Societies: Sustainable Business Club

Bs, Electrical Engineering