Service Coordinator
Current• Managed service request intake from clients, ensuring timely and accurate scheduling of service appointments. • Developed and implemented efficient service coordination processes to ensure timely and effective service delivery.• Collaborated with clients to understand their service needs and expectations, ensuring a high level of client satisfaction.• Monitored and tracked service requests, ensuring that they are assigned to the appropriate service technicians.• Provided regular updates to clients on the status of their service requests and coordinate follow-up actions.• Conducted regular performance evaluations of service coordinators and provide coaching and feedback.• Analyzed service data and metrics to identify areas for improvement and implement process enhancements.• Acted as a liaison between service teams and clients, resolving any service-related issues or escalations.• Collaborated with senior management to develop service strategies and goals, aligning them with the organization's objectives.• Utilize service management software and tools to streamline service coordination workflows and reporting.
