Tino Brooks Email & Phone Number

Houston, Texas

• Managed service request intake from clients, ensuring timely and accurate scheduling of service appointments.
• Developed and implemented efficient service coordination processes to ensure timely and effective service delivery.
• Collaborated with clients to understand their service needs and expectations, ensuring a high level of client satisfaction.
• Monitored and tracked service requests, ensuring that they are assigned to the appropriate service technicians.
• Provided regular updates to clients on the status of their service requests and coordinate follow-up actions.
• Conducted regular performance evaluations of service coordinators and provide coaching and feedback.

Houston, Texas Area

• Promoted to Service Coordinator to support account managers by creating and coordinating schedules for field service technicians to ensure timely and efficient response for service request and new system installations.
• Generated post installation system activity reports to ensure proper system functionality and initiate corrective actions.
• Developed troubleshooting techniques with clients to solve system malfunctions prior to dispatching technical personnel to resolve reported issues.
• Produced service and installation work orders and relayed all pertinent information to field service Technicians.
• Communicated with clients and account managers to inform of ETA’s completed work, billing and if necessary, scheduling return of service technicians.
• Supported billing department by calculating labor hours and quotes. Inputting billing adjustments and invoicing directions for final and monthly billing.