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Tin Phan is listed as Customer service - Operation at Nordia Inc., a with 1679 employees, based in Canada. AeroLeads shows phone signal with area code 490 and a matched LinkedIn profile for Tin Phan.
Tin Phan previously worked as Customer service at Nordia Inc. and Operation Support at Vietnam International Bank (Vib) - Ngân Hàng Quốc Tế. Tin Phan holds Certificate, Technical Support Fundamentals from Coursera.
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Tin Phan is a Customer service - Operation at Nordia Inc.. He possess expertise in ms office suite, internet research, social media, training and development, sales presentations and 19 more skills. Colleagues describe him as "Tin is great to work with. He is smart, fun and full of energy person. Managing and working with agency force is challenging, but he makes it an enjoyable job. The agents love him. I believe he has a bright future ahead."
Listed skills include Ms Office Suite, Internet Research, Social Media, Training And Development, and 20 others.
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A career timeline built from the work history available for this profile.
Moncton, Nb, Canada
Serviced the clients of Canada's largest telecommunication company relating to their prepaid services and provided first-level technical support to them.• Exceed quantitative metrics on call quality score.• Triaged incoming calls to reduce the Average Busy Time by 12%.• Accomplished 100% target of the percentage of calls handled without any repetition within a 7-day time frame.
Vietnam
Carried out day to day operations nationwide to grow 150% business performance year over year.• Served multiple service functions and operations to gain a $50 Million sales target.• Accomplished 02 critical projects to digitalize and centralize customer data.• Established the quality sales program to boost the persistency ratio from 75% to 86%.• Investigated average 15 quality service complaints per month and suggested solutions to solve these cases.• Designed 05 new operation procedures, including sale quality control, complaint handling, and claim handling procedures in 2019.
Vietnam
Serviced bancassurance operation activities in South and handled feedback from customers.• Created 02 internal service guide-lines to assist the sales team catch the procedure quickly in 2017.• Hosted 50+ workshops to train bank staff about the customer journey and claim procedures.• Engaged with internal teams and external partners who might be able to provide further assistance, in case it’s necessary or requested by the customers.
Other employees you can reach at nordia.ca. View company contacts for 1679 employees →
Jaswinder Na
Colleague at Nordia Inc.Brampton, Ontario, Canada
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Zaara Mohamed Niare
Colleague at Nordia Inc.Canada
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Heather Morton
Colleague at Nordia Inc.Saint John, New Brunswick, Canada
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Noah Schweigert
Colleague at Nordia Inc.Cornwall, Ontario, Canada
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Justice Chase
Colleague at Nordia Inc.British Columbia, Canada
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Tommy Bowes
Colleague at Nordia Inc.Saint-Eustache, Quebec, Canada
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Alpha Amadou Djoulde Diallo
Colleague at Nordia Inc.Greater Moncton Metropolitan Area, Canada
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Marie-Pier Martel
Colleague at Nordia Inc.Saguenay, Quebec, Canada
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Hamdi Sayari
Colleague at Nordia Inc.Montreal, Quebec, Canada
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Essaddik Alaoui Mhammedi
Colleague at Nordia Inc.Moncton, New Brunswick, Canada
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Successful completion of Technical Support Fundamentals
Activities and Societies: A member of football team of faculty of environment.
Quick answers generated from the profile data available on this page.
Tin Phan works for Nordia Inc..
Tin Phan is listed as Customer service - Operation at Nordia Inc..
AeroLeads has found 2 phone signal(s) with area code 490 for Tin Phan at Nordia Inc..
Tin Phan is based in Canada while working with Nordia Inc..
Tin Phan has worked for Nordia Inc., Vietnam International Bank (Vib) - Ngân Hàng Quốc Tế, and Mb - Military Commercial Joint Stock Bank.
Tin Phan's colleagues at Nordia Inc. include Jaswinder Na, Zaara Mohamed Niare, Heather Morton, Noah Schweigert, and Justice Chase.
You can use AeroLeads to view verified contact signals for Tin Phan at Nordia Inc., including work email, phone, and LinkedIn data when available.
Tin Phan holds Certificate, Technical Support Fundamentals from Coursera.
Tin Phan is listed with skills including Ms Office Suite, Internet Research, Social Media, Training And Development, Sales Presentations, Innovation, Fast Learner, and Able To Multi Task.
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