Tiphani Seay Email & Phone Number

Rockville, Maryland, United States

•Establish and maintain seamless systems for CE Provider organizations and ASHA CE for processing course information and awarding CEUs, and monitor Providers’ organizational changes that impact the Providers’ relationship with CE and ASHA. •Assure accurate and timely creation, processing and maintenance of CE Provider organization records, course registrations, course completion reports, and course rosters and communicate that information to the Provider organization and outside national and state regulatory agencies. •Evaluate eligibility of individuals to earn ASHA CEUs, process participant appeals for CEUs, award ASHA CEUs to qualified participants, issue CE transcripts to individuals and regulatory agencies, and grant the Award for Continuing Education to eligible individuals.•Gather data, generate reports, identify trends, and resolve problems to improve collaboration and ensure data integrity between the CE unit and assigned CE Providers. •Perform accounts receivable functions in accordance with expectations for PCI compliance related to CE Providers and CE Registry users.•Assist ASHA members in identifying courses and using alternative processes (independent study and self-study) to meet their learning needs. Develop and disseminate CE Registry marketing and technical assistance materials to help customers understand and use CE Registry services and participate in CE Providers’ courses. Provide input on and initiate ideas for CE Registry promotions. •Conduct ongoing system evaluation to continuously improve efficiencies in workflow and service to customers

United States

10-week bootcamp reskilling program to kickstart tech journey. Program included hands- on development and implementation experience with the Servicenow Platform/ Modules. Collaborated on a group project to create a custom application.

Alexandria,Virginia

•Managed membership renewal processing and retention efforts in Noah AMS raising membership renewals by 20 % with student memberships.•Lead the team as a primary registrar and managed the registration process for all meetings and onsite process. Annual meeting registrations numbers exceed at least a 10% increase yearly.•Oversaw and executes full membership cycle, including entering member applications, renewal invoices, creating batches •Oversaw annual student awards process, from the application process, directing the voting committee, ordering awards, and creating PowerPoint presentations.•Processed monthly membership reports, to track data. Run reports for staff as requested.

Washington D.C. Metro Area

• Executed membership service duties in iMIS and Salesforce. Continual phone coverage, membership research and fulfillment of requests for AFA printed materials. Responded to hundreds of general AFA inquiries in the membership inbox daily• Served as primary processor for large membership financial batches and posting of member payments in iMIS• Provided support for mostly elderly membership base in a kind, supportive fashion• Processed electronic applications and individual membership payment reconciliation over the phone or online• Performed various routine membership tasks, such as providing replacement membership cards, refunds, data pulls, and data entry