Spencer Bauer Email & Phone Number

Rockville, Maryland, United States

Continuing Education Accounts Manager - Current responsibilities include serving as a data management administrator, utilizing my knowledge in Speech-Language Pathology and Audiology, adult learning, and working with assigned Provider Managers to improve and maintain CE Provider compliance. Strengths include strong oral and written communication, customer service skills, problem resolution, education, and leadership. ● Identify issues CE Providers have in complying with the Continuing Education Board’s reporting requirements and offer suggestions for improvement.● Compile, organize, and review data to detect trends in CE Provider compliance issues with a focus on identifying potential educational opportunities.● Develop and implement educational material to CE Providers to improve compliance.● Maintain consistent communication with CE Providers to ensure accurate processing and management of course and participant records, provider personnel changes, and provider/participant appeals. ● Manage provider related fees to ensure accurate and timely payment.● Maintain strong relationships with CE Providers in addition to delivering high quality customer service to CE Registry users.● Work with CE staff in reviewing current business processes to determine, develop, and implement improvements in accuracy and efficiency.

Gaithersburg, Maryland, United States

Business Office Associate - Customer facing administrative duties with core strengths that included excellent written and oral communication skills, problem resolution, and ability to learn new tasks quickly. ● Evaluate and process legal documents in connection with vehicle purchases/sales.● Assess and explain legalities of purchasing/selling vehicles to each customer.● Explain procedures and contractual obligations and answer customer’s inquiries. ● Accurately and efficiently process and organize all documents into database.● Maintain a proprietary database, including detailed calendars of appointment schedule diaries for follow-up.● Organize, prepare, and lead office meetings.● Train and provide feedback to new associates.● Extensive customer interface, in person, over the phone, and via email.

Bachelor Of Science - Bs, Audiology/Audiologist And Speech-Language Pathology/Pathologist

Associate Of Arts - Aa, Business