Tirthankar Sengupta Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Oversee the entire supply chain management (SCM) operations, including procurement, logistics, inventory management, and distribution.Develop and implement strategies to optimize supply chain efficiency, reduce costs, and improve service levels.Collaborate with suppliers, manufacturers, and internal departments to ensure seamless supply chain operations.Monitor key performance indicators (KPIs) to track supply chain performance and identify areas for improvement.Digital Improvisation on the Warehouse space utilization, Vehicle UtilizationLogistics Operations , Route planning automation, Introduction of Green Logistics Ensure compliance with regulatory requirements and company policies.Lead and mentor a team of SCM professionals, fostering a culture of continuous improvement.Prepare and present supply chain reports and analyses to senior management.

Bengaluru Area, India

1. Operational Excellence 2. Process & Strategy 3. Team Building 4. Coaching & Training 5. Cost Optimisation 6. Efficiency Build up 7. Quality Checks and Strategies 8. Volumetric Utilisation 9. Capacity Checks and optimisation 10. Start-Up Expertise11. NPS score 12. Process and Audits - Implementation and Control

Bengaluru Area, India

Responsible for the Profit & Loss of the Region for the Retail stores. Preparation of Annual Budgets & Revenue and Expenditure. Identification of locations and setting up of Stores to drive the business volumes. Devise Sales strategies within the overall ambit of the branding strategy and execute the same. Continuously keep a track of the achievement of the various products. Implementing all the SOP's, workflows and policies. Establish equitable KRAs for the direct reportees and monitor the same through periodic reviews. Monitoring of the Revenue parameters. Responsible to review & monitor P&L regularly and drive Positive Top line & Deliver Healthy EBIDTA. Continuous focus on Customer delight with positive GSI scoring.

Bengaluru Area, India

Distribution and Warehousing Operations of Furnitures and Non Furnitures for South through company owned Logistics, leading the Middle Mile, Last Mile B2C, Warehouse Management. Skills submission on Cross docking for time optimisation, Optimising Long Haul transports, Optimising Capacity of Truck loads, Optimising Task force by studying time and motion. Montioring NPS for better scoring and Customer Experience, Process analysis and implementation of strategies on Furniture assembly in 24 hours of delivery, Same Day delivery of stock to customer from DC, Liquidation of dead stock at DC for space optimisation, Hub and Spoke model, Milk Run model initiations for better cost optimisation through Bikers as well as Vehicles. Implementation of better Return process - RTO and RTV within a time frame.

Bengaluru Area, India

As the Head of Customer Service I am the custodian for the customer service function in a delightful way by recruiting , developing and Leading from the front as a Role Model. I have defined and shaped the Moment of Truth’s for excellent Customer Service with a proper Review mechanism. Have designed and implemented business processes promoting operational effectiveness , service delivery framework , Customer Feedback mechanism, and efficiently building the process maps for Improvised Customer Satisfaction through monitoring Lead the customer Service / Logistics team for E commerce Retailing into Apparels and Non Apparels.Efficient Route planning for the services which can help to minimize the operational cost.Monitoring delivery movement through the tracking system.Great On Boarding Process of Mentoring the new Joiners, Learning and Development process forexisting employees on Soft Skills as well as process excellence.Heading the team Pan India for self -delivery logistics team to meet End to End delivery of products to the esteemed customers exceeding their expectation by maximizing efficiency of productivity with low manpower cost.

Bengaluru Area, India

• Lead the operational set up of a new store opening and ongoing restaurant business operations of 10 CR Annually. • Ensure a high quality of product and standard of service is provided to guests at all times.• Lead the recruitment, interview, hiring and training of all personnel. Identify potential management candidates. • Direct the overall succession planning for the Fine Dine restaurants in regards to Restaurant Managers and their respective job responsibilities.• Manage the procurement process for new store openings and ongoing operations. .• Oversee all brand representation, marketing initiatives and programs.• Liaison with the Franchisees and building up on the Business in the FOCO Model. • Direct all aspects of menu costing and planning, recipe development and food cost along with the Corporate Chef.

New Delhi Area, India

Managing Franchisee Operations.Strategic Consulting, including business plan & sales strategy development. Advising new businesses on formation of corporations and business structures, drafting privacy policies and structuring commercial transactions. Managing & Planning the Business Operations of the Franchisee Partners to drive sales and yield a proper Flow Thru.

Chandigarh / Delhi

Manage Business of volume stores with the crude accountability for Bottomline / Training / balance score card parameters , Guest satisfaction Index / Customer Relationship Management /Brand development, Developed brand strategy and statistics systems. Strategic Consulting, including business plan & sales strategy development. Advising new businesses on formation of corporations and business structures, drafting privacy policies and structuring commercial transactions.

New Delhi Area, India

Identify potential officers based on agreed profiles and ensure recruitment in accordance with the business plan.Constant review performance of the team and improve their productivity Achievement of targets & improving team's productivity.Training, Motivation and monitoring of the team. Periodical checks of the passenger complaints and grievances regarding the in-flight services.Budgeting and costing of the relevant equipments required for the department and the preparation of the MIS reports.Forecasting of the plans to implement constant customer delights onboard.

All India

Experienced in Hospitality Domain in various positions and enriched knowledge in Customer Experience and implemented the same as KT within the team. Had been instrumental in Team building, Sales, People Management, Operational Excellence.

Master Of Business Administration - Mba, Logistics, Materials, And Supply Chain Management, A

Activities and Societies: Project Work on Warehousing Data Mining, Logistics, Supply Chain Operations

Bhm, Hotel Management

Icse - X Th Class, English , Hindi , Science , Mathematics, Geography , History, Economics