Tirthankar Bose Email & Phone Number

Hyderabad, In

Hyderabad, Telangana, India

Senior Manager - WorkDay & Payroll TransformationEngaged in end-to-end Release Management for WorkDay & Payroll Transformation

Hyderabad Area, India

o Provide Technical and Project leadership to the team. o Ensure on time project delivery and meet quality standardso Lead a team of 43 people working on PEGA Developmento Manage end to end project from Design > Build > Testing > UAT and Deploymento Be the single point of contact for all offshore deliverables and escalation pointo Manage change, risk and issues by highlighting them on time to the right audienceo Participate in daily and weekly client cadence including Technical discussions

Hyderabad Area, India

o Provide leadership for Account Delivery Teamo Serve as a single point of contact to for service delivery for all Service lines/Technologyo Manage all delivery communications with Customero Ensure relevant governance /interlock with Sending Geo and technical service lines o Interlock with senior Management to discuss process improvements for productivity gains o Review service line performance (overall view) and devise improvement plans as requiredo Integrate services to meet service level agreements and budgetso Responsible for service quality, service delivery performance and drives service excellenceEnsure Compliance and Audit Readiness for Service delivery

Hyderabad Area, India

The Delivery Project Executive (DPE) is the cornerstone to Service Delivery Excellence. My responsibilities is to ensure client needs are satisfied by constructing partnerships between the client, the account PE (Project Executive), delivery organization, vendors and subcontractor organizations and managing the implementation of these partnerships to ensure positive client satisfaction. I work with the PE and delivery organization as a primary point of contact for client needs, requirements and expectations with regard to assigned IBM delivery team operations and provide account leadership to the service delivery team to develop program, project, product, and business strategies, implementing resulting solutions to meet contract deliverables. I also manage cost, schedule, and service deliverables as they relate to the delivery organization. I support the PE in identifying growth opportunities and contract profitability, own service delivery quality and I am responsible for tracking and reporting service level attainment/objectives.

Hyderabad Area, India

A service delivery manager oversees the delivery of services or service technology to IBM's clients. A SDM establishes policies designed to ensure consistently high service performance, monitors employees and evaluates customer feedback to develop quality improvement processes. As SDM, my job responsibilities include:1. Provide leadership for Account delivery Team2. Serve as a single point of contact to for service delivery for all Service lines/Technology3. Manage all delivery communications with sending Geo and end customer4. Ensure relevant governance /interlock with Sending Geo and technical service lines 5. Interlock with senior Management to discuss process improvements for productivity gains 6. Review service line performance (overall view) and devise improvement plans as required7. Integrate services to meet service level agreements and budgets

Hyderabad Area, India

My Job Responsibilities as Project Manager:o Project Planning, Project Execution and Monitoring including Vendor and team coordination.o Responsible for end-to-end delivery of key services and deliverable o Regular (Weekly, Monthly & Quarterly) project progress reporting o Carry out key-user CSAT Customer interaction and handling all issues & escalations.o Metrics Collection, Analysis and reporting. o Plan and implement Defect Prevention activities at project level. o Ensure Reviews of work items are held per plan. o Ensure Test audit findings are resolved. Verify readiness of the product for release through Release Review.

Hyderabad Area, India

Project Monitoring, Project Planning including Vendor and team coordination.o Responsible for end-to-end delivery of key services and products o Execution and end-to-end delivery of all application mandates.o Regular (Weekly, Monthly & Quarterly) reporting o Carry out key-user CSAT Customer interaction and handling all issues & escalations.o Plan and carry out vendor coordination.o Ensure Traceability of Requirements. o Metrics Collection, Analysis and reporting. o Plan and implement Defect Prevention activities at project level. o Ensure Reviews of work items are held per plan. o Ensure Test audit findings are resolved. Verify readiness of the product for release through Release Review.o Plan and conduct the UAT Coordinate with Business for UAT execution Set-up the team for UAT Report all errors Assign actions on all errors found and ensure closure Sign-off all deliverables and products.

Corporate Pgdba, Finance And Operations, A

Post Graduate diploma in Finance and Operations

Bachelor Of Engineering (Be), Electronics

Secondary School Certificate, High School/Secondary Diplomas And Certificates