Titian Bartlau Email & Phone Number

Www.Plonkcommunications.Com.Au

Wine Club, Event Management & Marketing Services

Whitfield, Victoria, Australia

Melbourne, Australia

- Client management: encouraging and ensuring clients receive all benefits of their marketing/advertising packages - print magazines and online components- M2M client management and communication: main point of contact for M2M clients to fulfil all the marketing and advertising elements of their contracts. Negotiating advertising quotes with external magazines, making and managing advertising bookings.- Managing ad materials, concepts and briefs across 4 magazines. Ensuring all materials are submitted by deadline dates, to the client's satisfaction - Newsletter management: encouraging clients to submit stories; adding advertisements/partner content to newsletters; preparing and laying out all newsletters; managing a schedule of banner and content inclusions- Website management: uploading and managing client banners and sponsor stories- Production assistance for magazine content: submitting materials to the design team and journalists to meet print magazine deadlines- Customer retention - Managing event contras- Managing social media: posting to corporate LinkedIn pages- Tracking stats and creating reports for advertisers

- Project management: custom printing & customer relations. Managing the production of custom printed organic cotton textiles from initial enquiry and through the design process, to completing an order and ensuring the customer's needs have been met- Management of social media platforms - Management of e-newsletter communication- Account management and business development - sourcing new customers and servicing existing customers- Marketing duties such as writing award submissions, creating opportunities for media releases and promotions, promoting new ranges and products, assisting with package design and product development- Customer service and communication with customers, suppliers and designers- Occasional office management: QuickBooks invoicing, creating orders and assisting with enquiries- Assistance at gift trade fairs

Ivanhoe

Uploading and publishing news to the website, proof-reading and editing news, uploading and promoting industry events, proof-reading and editing job advertisements online, management of the database, general administrative duties and general all-round happy gal.

Melbourne, Australia

My role as the Membership Manager largely involved providing customer service and care to a large database of ACMI members. I organised regular member events including monthly film previews, seasonal exhibition previews and quarterly tours of ACMI. As well as the daily administration of running the membership office, processing applications and responding to queries, I provided financial and demographic reports regularly. I was also responsible for the creation and dissemination of monthly newsletters and invitations to the member database, special guests, corporate members and the ACMI Board.I was integral to the planning and implementation of the membership department, created in 2010. The program was launched on the day the Tim Burton exhibition opened and the membership base steadily grew to 2000 members in the first year. I also implemented a three-stage renewal process that has now been running for 2 years.I am particularly proud of negotiating with cultural peer organisations and external businesses (such as TarraWarra wines, The Age, QAGOMA (Brisbane), Te Papa Museum of New Zealand and Heide Museum of Modern Art) to come on-board as member partners to offer reciprocal benefits.

Along with the successful launch of the membership program in 2010, I managed the daily running of the membership office - processing membership applications, promoting the membership program, organising and running member events, liaising with internal and external stakeholders to provide member benefits, providing monthly financial reports and finessing the administrative processes.Prior to the launch of the program, I was involved in researching and implementing the program. I also assisted the marketing team with general business such as updating the ACMI website with film information, sourcing quotes from suppliers, creating and setting up the member database and being the main point of contact for membership planning.I also provided marketing assistance to the marketing team in my role. Duties included uploading film festival information to the ACMI website, editing copy for promotional material and managing the e-news subscriptions on a weekly basis.

As the Membership Officer, I worked with the ACMI Collection, then based at Park Street in South Melbourne. ACMI houses an extensive film collection that could be borrowed by members. As the membership officer, I was responsible for maintaining the member base and increasing its growth through renewals. The member base was a long-standing, loyal group and through the personal contact and dedication of a close team, we provided exceptional service. Other than membership processing and responding to member enquiries, I provided member reports to management on a monthly basis, created film subject flyers and planned and ran regular member events.

Federation Square

For a little over a year, I acted as the team coordinator and research assistant for a permanent exhibition that was being planned and implemented - Screen Worlds. Amongst other things, some of my responsibilities in the role included organising meetings at times that suited Skype connection with staff overseas, dissemination of notes and meeting minutes, allocation of tasks to individuals in the team and ensuring that the tasks were acted upon, maintenance of a communal online project management timeline, general point of contact for the overall project and administrative assistance to the two project leaders.

Casual Position

Research on a 3 year project focusing on migrant young people from the Pacific. Analysis of quantitative data for preliminary reports plus the data entry of the results from 500 participants into an Access database. Research and collation of articles, research papers, blogs, and print & web postings on a monthly basis.

Federation Square

As the Marketing Assistant, I provided general administrative assistance to the Marketing Manager and marketing team. Included in the responsibilities of the role was liaising with internal departments to assist with their program and marketing needs; the creation and maintenance of the ACMI subscription database; management of ACMI compliance with the State government’s Victorian logo including communicating new procedures to all staff; assistance with the preparation for the monthly newsletter including editing articles; input into the design and layout of the annual report; assistance with tours of ACMI at Federation Square (before opening) for Government representatives and the media and researching and collating relevant articles, research papers, blogs, and postings.

Post Grad, Art & Entertainment Management

Winner of prize for excellence Scholarship recipient

Bachelor Of Arts (B.A.), Cinema Studies, Politics