Tito Dey Csm® Cspo® Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Canada

 Provided Technology Training and software change management support for new andexperienced sales advisors Provided Management Information Support for local FC Management Team and advisors Participated in weekly management team meetings and helped formulate the advisor trainingprogram within the Financial Centre Successfully coached staff through.

Waterloo, Ontario

 Responsible for supervision of Sales Force Technology Documentation Team and KnowledgeTeam Conducted Performance Management Process and Annual Performance Cycle for my directreports Explored and gave recommendations on new technologies to support E-Learning at Clarica Acted as Business Owner of Intranet Portal (Sales Force Central) and liaised with IT.

Toronto, Canada

 Deciphered client meeting notes from principle broker Bruce Etherington Used collected data to create New Business Proposal for next client meeting Created and contrasted multiple product proposals for client Provided client service for insurance and investment products

Toronto, Canada

 Formulated and delivered regional technology training program for Manulife brokers Opened and managed Regional Technology Training Centre Responsible for managing local area network at 5 locations on Windows NT Server Acted as network administrator for occupant advisors Supervised team of 4 Technology Administrators

Toronto, Canada

 Assisted Senior Sales Manager in delivering advanced case support for brokers Led training sessions on Advanced Marketing Sales Concept Illustrations Conducted off-site training sessions at MGA offices Conducted broker certification sessions for Manulife’s Insured Retirement Program

Toronto, Canada

 Provided desktop support for occupant brokers in 5 locations Provided troubleshooting and training support on Windows, Novell Netware, IRMALAN,Manulife Client Manager, Word, Excel, and Powerpoint. Provided just-in-time training to Manulife brokers Processed paperwork for system access requests

Toronto, Canada

 Responsible for TAI Ceded administration system Liaised with reinsurance treaty partner administrators Compiled reports for Case Managers

North York, Canada

 Provided technology hotline support for IMPACT sales support software Created training documentation for advisors Responsible for reimaging defective laptop units and shipping to financial centres Maintained database of leased laptop units for entire company Liaised with technology trainers from across the country

North York, Canada

 Joined Hotline Team and fielded direct customer inquiries and complaints Processed policy surrenders and investment transfers Passed Knowledge Support accreditation school Joined Hotline Team and fielded customer inquiries and complaints Downloaded work packages to Processing Team Responded to written correspondence from clients