Tito Monteiro Email & Phone Number

São Paulo, Sp, Br

São Paulo, Brasil

Creating differentiated and innovative solutions for our customers. Dedication to customer success through planning, agile solutions, consistent deliveries, trusting relationships and customer satisfaction.

São Paulo E Região, Brasil

Period: 2014 to 2023 Responsible for leading solutions and application sales, covering the entire sales cycle, from prospecting to signing contracts. Base accounts and new customers, for offering application modernization solutions, migration of applications to the cloud, service transitions and application maintenance. Focused on value solution for the client and profitability for the project. During this period, I met the metrics of quality, satisfaction, innovation and signing of contracts. Report to Sr. VP of Client Innovation Center LA/Brazil.Results obtained: Growth Award 2022 - Important contributions in Renewals/Reshapes solutions and New Sales. CDP (Consulting Deal Plan) Award 2022/2021 - Recognition for leading the strategy, value solution, commercialization and signing contracts with customers Bradesco e Bradesco Seguro (Application Cloud Migration & Modernization, C2A and Agro). ETP (Engagement Team Plan) Award 2014 to 2020 – Annual recognition for leading the strategy, value solution, marketing and signing contracts with several (+15) base customers and New Logo throughout 2014 to 2020: Atento, Verzani, Whirpool, Shell, GPA, ViaVarejo, MultiVarejo, Digi+, MAPFRE, CMOC, Prudential, Porto Seguro, Votorantim, Marisa, BrMalls and Lojas Leader.

São Paulo E Região, Brasil

Position: Project Executive Period: 2011 to 2013 Responsible for leading the shared services structure of the SDC (Service Delivery Center) with +400 professionals working on the Enhancements and Test towers. Customer service of AD/AMS (Application Development/Application Management Services) from IBM Brazil, enhancement, maintenance projects, developments and quality tests for legacy platforms and EA (SAP/Oracle). Focus on the use of accelerated assets and quality and productivity in a factory model supported by the processes and concepts of CMMi L5 and LEAN. During this period, I met customer satisfaction, product and software quality, productivity, scalability, costs and profitability metrics. Report to Sr. AMS Executive Brazil.Results obtained: Income generation and profitability for projects within the scope of the service. Service with a high level of satisfaction for customers in the AMS portfolio of IBM Brazil: Michelin, PepsiCo, Philips, Motorola, Fiat, MAPFRE, TAM, Generali, and TIM. SEA Awards (Service Excellence Award) for excellence in delivery of projects within the scope of responsibility.

São Paulo E Região, Brasil

Position: Delivery Project Executive Period: 2007 to 2010 Responsible and leadership of the T&T (Transition & Transformation) practice for AD/AMS projects. Leadership and execution of several Global and local AMS Transitions. Leading a multidisciplinary team with process professionals and operational tools, transition managers and knowledge transfer managers. Managed Service and People Transitions for IBM of different sizes (from 20 to 250 FTEs) and several technical platforms: legacy, custom and ERP (SAP/Oracle) systems. During this period, I met the transition project metrics: cost, duration, quality, satisfaction, % of services and people migrated to IBM. Report to Sr. Application Outsourcing ExecutiveResults obtained: Transition of +15 AMS outsourcing carried out within the expected metrics, among the clients are: Mapfre, PepsiCO, Bunge, Telemar Oi, Corn, TAM, Embraer, Walmart, Michelin and Sicredi. Highlight for the Transition of the Michelin customer, support in coordinating the Global Transition with face-to-face meetings in Paris, France. SEA Awards (Service Excellence Award) for excellence in TAM, Michelin, and Sicredi Transition projects.

Porto Alegre E Rio De Janeiro

Position: Project Manager Period: 2001 to 2006 Responsible for leading the SEPG (Software Engineering Software Group) team and for the implementation and maintenance project of the ISO9K and CMMi L3 reference methods at the SW Factory of IBM Brazil. Manager responsible for the leadership and maturity assessment of CMMi L3 and L4 in the SW Factory of Rio de Janeiro and São Paulo. During this period, I met the quality metrics of the ISO9K and CMMi reference models through the implementation of the PPQA area. After the implementation of CMMi, I assumed the management and leadership of the Software Factory for the Mainframe platform projects, having Bradesco as the main client. Report to IBM SW Factory Executive Results obtained: IBM Brazil became one of the first companies in Brazil to reach level 3 maturity of the CMMi model. This maturity level at Software Factory allowed IBM to expand its Software export market at the Global Delivery Center in Brazil. As a manager, I gave several lectures on the topic and CMMi project in clients and software quality events, including participating in the PLTE (Professional Leadership Technical Exchange), IBM's global event on solutions and projects, Dallas/2003 and Orlando/2004. LA IBM HPC Award (Hundred Percent Club) for achieving all goals of the IBM Software Factory. Position: Project Coordinator Period: 1997 to 2001

Porto Alegre

Development and Maintenance of VEM VARIG Systems.

Especialização Em Processos E Conceitos De Seguros E Resseguros

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