Rohit Tiwari Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

The United Protestant Association, (UPA) is a Christian organisation that aims to provide quality service and care. UPA operates 18 Residential Aged Care Facilities; 22 retirement villages; 921 home care packages and 537 CHSP program packages. The role was project based and involves working with the Executive on development and roll out of key governance frameworks and supporting the Director Clinical Governance, Compliance and Education with quality and compliance matters.Key… Show more The United Protestant Association, (UPA) is a Christian organisation that aims to provide quality service and care. UPA operates 18 Residential Aged Care Facilities; 22 retirement villages; 921 home care packages and 537 CHSP program packages. The role was project based and involves working with the Executive on development and roll out of key governance frameworks and supporting the Director Clinical Governance, Compliance and Education with quality and compliance matters.Key Projects:• Enterprise Risk register covering all service lines of UPA. • Incident and Complaint Escalation and Management Framework• Meetings Governance structure • Set up and implementation of Learning Management System – AUSMED • Roll out of National Quality Indicator Program July 2023• Setup and implementation of project management function using Monday.com. • Reviewing existing quality governance and quality improvement frameworks that support the services across all of UPA Show less

Greater Sydney Area

Rex Care supports the organisations providing Human Services with top-quality recruitment solutions, specialising in the aged, community, and healthcare. With firsthand experience of working in the sector, we understand the complexities. Our teams are experienced in placing temporary, permanent, and contract staff into positions across Australia. Ensuring we’re prepared to help our clients fulfill their staffing needs and our candidates to find a job matching all of their specific… Show more Rex Care supports the organisations providing Human Services with top-quality recruitment solutions, specialising in the aged, community, and healthcare. With firsthand experience of working in the sector, we understand the complexities. Our teams are experienced in placing temporary, permanent, and contract staff into positions across Australia. Ensuring we’re prepared to help our clients fulfill their staffing needs and our candidates to find a job matching all of their specific requirements Show less

Sydney, New South Wales, Australia

Australia

The Salvation Army Aged Care provides services across Australia in residential aged care centers, retirement villages, respite centre, and HealthLink clinic as well as community care services. Working alongside General Manager Care Quality and Compliance, the key responsibility of the role is to support the organisation in delivering a compliance and assurance program, that identifies operational and clinical risk, ensures regulatory compliance and policy adherence. … Show more The Salvation Army Aged Care provides services across Australia in residential aged care centers, retirement villages, respite centre, and HealthLink clinic as well as community care services. Working alongside General Manager Care Quality and Compliance, the key responsibility of the role is to support the organisation in delivering a compliance and assurance program, that identifies operational and clinical risk, ensures regulatory compliance and policy adherence. Responsibilities:• Monitoring and supporting the centers with continuous quality improvement and ensuring high levels of evidence care is undertaken• Driving the development and implementation of a robust clinical governance system that will be used across the aged care services• Setting up comprehensive quality management and compliance framework encompassing governance, monitoring, evaluation, and reporting Show less

An ASX listed company delivering residential Aged care services to older Australians. Working with Chief Quality and Risk Officer (CQRO) and Chief Policy and Regulatory Officer (CPRQ) to ensure best quality care outcomes for each of the residentsResponsibilities:• Led working parties on identification and mitigation of risk across the business • Supported facility and care managers in developing and raising awareness of risk across all business divisions through insights… Show more An ASX listed company delivering residential Aged care services to older Australians. Working with Chief Quality and Risk Officer (CQRO) and Chief Policy and Regulatory Officer (CPRQ) to ensure best quality care outcomes for each of the residentsResponsibilities:• Led working parties on identification and mitigation of risk across the business • Supported facility and care managers in developing and raising awareness of risk across all business divisions through insights provided from assurance activity, data analytics, reporting and regular and consistent stakeholder engagement • Assisted in Estia’s response to Royal Commission into Aged Care Quality and Safety • Worked with CPRQ on maintaining effective external relations with regulators including the Australian Aged Care Quality and Safety Commission and Department of Health • Provided support, education and training to managers and staff to drive continuous improvement • Conducted research projects that support quality improvements and enhanced risk management methodologies Key Achievements:• Ensured COVID -19 outbreaks were restricted and contained quickly at our homes with minimal disruption to the health and safety of the residents and staff • Developed and implemented robust QMS and quality and risk governance systems to support Estia’s acquisition strategy while maintaining 100% regulatory compliance • Led cross functional teams in creating and rolling out risk identification tools to identify risks that could impact the business. • Successfully set up incident escalation and feedback framework to support the business in ensuring all incidents and complaints were communicated, escalated and managed at appropriate levels within the organisation. • Working with CQRO, successfully set up governance structures withing quality and risk domains for enhanced reporting from site to the Board level Show less

Sydney, Australia

Auckland, New Zealand

Responsible, to the Director and Academic Manager for the development, organisation and management of a Aged Care/Healthcare programme and for the academic experience of the students on the programme

Auckland

Plan, deliver and report on strategic management, environmental analysis, change management and leadership theory courses, using methods and materials appropriate to the learner group and course content

Auckland, New Zealand

• Responsible for heading up expansion of Mooli Mobile into the African & Asian Continent• Locating potential business deals by contacting potential partners, discovering and exploring opportunities• Acquiring new clients using social media, referrals, word of mouth, brand awareness and market research • Building relationships with existing clients in an attempt to increase their current spend• Driving peak performance & sales success across the organization • Creating… Show more • Responsible for heading up expansion of Mooli Mobile into the African & Asian Continent• Locating potential business deals by contacting potential partners, discovering and exploring opportunities• Acquiring new clients using social media, referrals, word of mouth, brand awareness and market research • Building relationships with existing clients in an attempt to increase their current spend• Driving peak performance & sales success across the organization • Creating, Negotiating and closing agreements Show less

Ahmedabad Area, India

• Encouraged sales to achieve company targets, ensured student enrolments and service charge income are to full target levels.• Developed new marketing and strategic policies keeping in mind local trends and current regulations for broader market penetration.• Responsible and was accountable for all expenditure incurred in the running of the centre. Prepared and managed the budgets and successfully met annual operating targets. • Supervising and motivating staff as well as ensured… Show more • Encouraged sales to achieve company targets, ensured student enrolments and service charge income are to full target levels.• Developed new marketing and strategic policies keeping in mind local trends and current regulations for broader market penetration.• Responsible and was accountable for all expenditure incurred in the running of the centre. Prepared and managed the budgets and successfully met annual operating targets. • Supervising and motivating staff as well as ensured that workloads are appropriate and quality of work is acceptable.• Vendor management. Handling complaints and any staff grievances. • Assisted in the provision and delivery of training and induction for new staff.• Ensured that all aspects of the Centre Administration Procedures are fully implemented. Show less

Scranton, Pennsylvania Area

• Regularly attended Executive Council Meetings, Governing Board Meetings, Medical Executive Meetings, and other meetings as appropriate.• Worked with corporate leaders, department directors and managers in order to understand their business environment and existing critical issues. • Assisted senior level administrators in identifying, planning and implementing business process improvements relating to patient care• Worked on projects such as reducing patient complaints, staff… Show more • Regularly attended Executive Council Meetings, Governing Board Meetings, Medical Executive Meetings, and other meetings as appropriate.• Worked with corporate leaders, department directors and managers in order to understand their business environment and existing critical issues. • Assisted senior level administrators in identifying, planning and implementing business process improvements relating to patient care• Worked on projects such as reducing patient complaints, staff identification posters, conducted several different types of internal audits and therapist productivity audits.• Developed policies and protocols for providing better customer service and marketing.• Shadowed all the department heads and worked under their supervision. Went from working under complete supervision to working independently in a very short period of time. Show less

Ahmedabad Area, India

Masters, Health Services Administration

Bs (Hons), Human Bioscience

Education record

Emerging Leaders Program