Tj Mcgrath Email & Phone Number

Newark, Delaware, United States

Newark, Delaware, United States

• Co-founded and Co-own and operate a 15bbl Microbrewery with an 1800 sq ft taproom
• Developed the business plan used to create the company
• Worked with my partner to acquire investors and secured funding from financial institutions
• Responsible for risk analysis and mitigation strategies
• Work with multiple teams to bring financial, intellectual, and skill bases resources to bear on growing the business in an ever-changing and highly competitive craft beer industry.
• Accountable for all Operations Management, Accounting/Bookkeeping, Human Resources,

Delaware, United States

• Led management of SiteScope hardware and applications, assessing performance to ensure optimal functionality and implementing upgrades and maintenance as necessary.
• Created and deployed all SiteScope alerts, responsible for all systems monitoring.
• Developed and enforced all standards for SiteScope monitors and alerts.
• Designed and taught SiteScope training curriculum to all relevant staff members.
• Directed Chef repositories in BitBucket for SiteScope automated monitors; master configuration files.
• Deployed SiteScope server changes with expertise in GoCD to streamline processes.

Delaware, United States

• Participated on a team tasked with evaluating and streamlining existing processes to ensure peak efficiency.
• Strategically configured monitors and alerts for all teams using SiteScope.
• Crafted training documentation for SiteScope, gathering best practices and translating technical terminology for general understanding.
• Supported NOC and NOC Engineering teams by creating environments in Confluence.
• Leveraged Confluence to convert all NOC and NOC Engineering documents into intranet wikis.
• Developed all Runbook creation standards and approval for NOC and NOC Engineering.

Delaware, United States

• Provided level 2 support to various teams, managed escalation during critical outages, refined all existing procedures to ensure proper escalation response, and executed event response to problem alerts in large-scale.
• Developed document tools and automation for managing system state and operational efficiency.
• Investigated network problems, isolating root cause and initiating corrective action.
• Collaborated with network and hardware engineers, alongside system and database administrators, to resolve network/system activities and outages.
• Directed communications systems during large-scale events.
• Managed network infrastructure and networked applications’ fault and performance.

King Of Prussia, Pennsylvania, United States

• Spearheaded all racking, stacking, and cabling of all devices; including running, pathing, cutting, and crimping of network cables.
• Built and configured HP servers, blades, and enclosures with Windows Server 2008.
• Utilized NIC teaming to increase load balancing and fault tolerance.
• Maintained cabling pathing documentation in DC Tracks.
• Created and resolved trouble tickets with assessment and problem-solving skills.
• Drove the implementation of swaps and upgrades as necessary; including memory upgrades; power and switch port assignments.

West Chester, Pennsylvania, United States

• Directed all approvals/disapprovals for field technician entry into data center.
• Created, managed, and closed tickets using an array of ticketing systems.
• Collaborated with line of business, server owners, and administrators to troubleshoot network connectivity issues and change management events.
• Coordinated with other team members both on shift and on other shifts, streamlining work turnover and resolution completion with efficiency and accuracy.
• Established ongoing rapport with key users, ensuring all documentation was adequate and correct.

Bear, Delaware, United States

• Orchestrated all approvals/disapprovals for field technician entry into data center.
• Initiated, maintained, and closed tickets leveraging advanced ticketing systems.
• Liaised with line of business owners, server owners, and administrators to troubleshoot network connectivity issues and change management events.
• Collaborated with team members both on and on other shifts to optimize work turnover.
• Trained and managed productivity of new hires on shift.
• Established rapport with key users by ensuring all documentation was adequate and correct.

Philadelphia, Pennsylvania, United States

• Led support for 500 workstations in Windows environment, repairing hardware failures, isolating software conflicts, and resolving connectivity issues; created and maintained ticketing system.
• Managed Active Directory, developing Group Policies, and adding/deleting accounts for over 1300 user accounts.
• Installed, configured, and set up desktops and laptops; set up and maintained 3 servers.
• Utilized Symantec Ghost to create and restore workstation images.
• Conducted ongoing performance assessment for wireless and wired security, initiating multiple steps to harden the network and desktops from security threats; monitored enterprise systems and data for signs of security.
• Liaised with senior management to align objectives and establish IT roadmaps and guidelines; monitored student/faculty usage and enforced Acceptable Use policies.