Tj Kelly Email & Phone Number

United States

-Partner with stakeholders in the organization and subject matter experts to identify and prioritize delivery of customer experience enhancements, across all business segments. -Use Voice of Customer metric's to create holistically approaches to solving customer's pain points that impact customer growth. -Educate internal teams on our corporate CPO(Customers Pissed Off) metric, and promote data driven strategies to improve the customer experience.-Execute special projects and initiatives for issues impeding customer growth and operational efficiency.

-Partner with stakeholders in the organization and subject matter experts to identify and prioritize delivery of customer experience enhancements, across all business segments.-Educate internal teams on our corporate CPO(Customers Pissed Off) metric, and promote data driven strategies to improve the customer experience.-Consult with internal teams on the creation of KPIs and OKRs to monitor adoption with SMEs and internal teams

-Partner with stakeholders in the organization and subject matter experts to identify and prioritize delivery enablement priorities, across all business segments-Define and execute on change management plans to drive adoption of new roles, tools and associated processes-Participate in and drive regular cross functional syncs-Document and share successful delivery practices-Consult on the creation of KPIs to monitor adoption with SMEs and internal teams

Durham, North Carolina, United States

• Responsible for the overall planning, direction, coordination, execution, control and completion of assigned projects.• Assist in the definition of project scope and objectives involving all relevant stakeholders and ensuring technical feasibility.• Develop and deliver to customers a detailed project plan to monitor and track progress• Actively Monitor client projects and solve problems to keep projects moving forward. Report and escalate as needed.• Leverage strong analytical and expertise to elicit requirements and document related business processes, propose/understand best practices for sales and use tax automation initiatives.• Successfully manage the relationship with the client, consulting team, Avalara partners and all stakeholders.• Create and maintain comprehensive project documentation

Raleigh-Durham, North Carolina Area

-Manage development of the AICPA Trends Report, which identifies the US supply supply and demand of accounting graduates-Oversee co-branded marketing collateral development, media buys, stakeholder research, and technical projects-Manage collaborative programs with other organizations to increase student interest in the accounting profession and to develop strategic partnerships

Raleigh-Durham, North Carolina Area

Developed and carried out a mixed-methods research study, that looks at narrative processing of online video media.

Raleigh-Durham, North Carolina Area

Instructed multiple classes of 20+ students in the theory and practice of public speech.Created course materials and assignments. Led classes through daily lectures and workshops.Evaluated student speaking performance.

Morehead City, Nc

Traveled on behalf of the company to trades shows to promote products and the brand, additionally working with our customers.Was responsible for tracking the number of items in stock, and incoming shipments from overseas. Helped develop Big Rock brand marketing through print and online media.Worked with a team outside the company to prepare product lines for sale on Amazon.Sales and marketing analysis for private label brands. As of January 2015 still helping to prepare and work trade shows for Big Rock Sports promoting their outdoor life style brand “Calcutta”.

Masters Of Science, Communication

Activities and Societies: 2014 Digital Games and Research Associate panel member of "E-sports gets Schooled"Studied Marketing and public.

Bachelors Of Art, Communication And Media Studies

Activities and Societies: Resident Director, Lambda Pi Eta, Presidents House Association.