Manager Field Force Customer Services And Marketing (District Management)
Current• Visit and review MB authorized dealer for consulting dealer business, workshop, part performance base on KPI topic by monthly.• Do dealer visit report and get feedback to support MB dealer operation.• Dealer Standard Monitoring and Observe dealer compliance with MBTh guidelines• Supporting new dealer setup all customer services topics.• Supporting Part and Service Marketing campaign.• Monitor and consult about Customer Satisfaction Index (CSI) topic in order to archive… Show more • Visit and review MB authorized dealer for consulting dealer business, workshop, part performance base on KPI topic by monthly.• Do dealer visit report and get feedback to support MB dealer operation.• Dealer Standard Monitoring and Observe dealer compliance with MBTh guidelines• Supporting new dealer setup all customer services topics.• Supporting Part and Service Marketing campaign.• Monitor and consult about Customer Satisfaction Index (CSI) topic in order to archive dealer target. Show less