Terry Jackson Email & Phone Number

Ottawa, ON, CA

United States

Hoffman Estates, Illinois, United States

Hoffman Estates, Illinois, United States

Manager, Performance ManagementRecruited, hired and led CDK Global’s Performance Management Team responsible for the South Sales Region. Leading the team, I worked to improve customer adoption and successful utilization of key fixed operations software solutions that drive revenue. Led on-boarding and training of CDK Service Performance Managers Designed.

Hoffman Estates, Illinois, United States

Professional Services ConsultantConsulted with automotive service departments to streamline workflow and increase revenue. Routinely interfaced with corporate and store leadership to develop plans for regularly scheduled consulting visits Worked with corporate Parts and Service directors to develop plans for uniform pricing and department operations..

Hoffman Estates, Illinois, United States

Installed and consulted on ServicePricing installs. Serve as point of contact for new installs, migrations, add-on and ServiceEdge/SPS integration for new ServiceEdge installs. Completed training to install ServiceEdge and completed installs with mentor. Performed installs for new ServicePricing installs adhering to the 6-step install process Managed.

Providence, Rhode Island, United States

Joined install team for CustomerTouch, serving as install coordinator. Took on training for customer facing reporting tool and business retention. Became a member of the Client Relationship Center for BZ Results and CustomerTouch Served as contact point for CustomerTouch sales staff. Provided vital statistics for pricing and engaged critical clients.

Rockville, Maryland, United States

Integral part of the Operations Management Team responsible for Client Relations, Support and Training. Supported enhancements and upgrades by serving as a point of contact for R&D and data development teams for business unit with 25 million in annual revenue. Developed and managed process to transition Hayes-Ligon Client Services representatives from.

Duluth, Georgia, United States

Coordinated service and repair of new and used vehicles for one of the largest Honda stores in the country. Responsible for $840,000.00 yearly parts and service sales. Facilitated warranty repairs with American Honda and third party warranty providers. Advised customers on necessary repairs and recommended maintenance. Obtained Gold Level Honda.

Stone Mountain, Georgia, United States

Leveraged knowledge of total plant operations to function in various roles for Americon. Established the function for each role, created processes and staffed to appropriate levels. Conducted training and development programs to optimize functionality of each department. Quality Manager - set up and defined the quality processes for the testing.

Sandersville, Georgia, United States

Cross Trained in all aspects of manufacturing plant operations. Served as head for all departments including management, shipping and receiving, quality control, operations and maintenance.  Shipping Manger – Reduced shipping costs and created a competitive environment for freight leading to generating revenue from freight. Plant Manager – Served as.