Terry Jackson Email & Phone Number

Ottawa, On, Ca

United States

Hoffman Estates, Illinois, United States

Hoffman Estates, Illinois, United States

Manager, Performance ManagementRecruited, hired and led CDK Global’s Performance Management Team responsible for the South Sales Region. Leading the team, I worked to improve customer adoption and successful utilization of key fixed operations software solutions that drive revenue. Led on-boarding and training of CDK Service Performance Managers Designed and delivered ongoing effectiveness training of The CDK Service performance manager team Created and led the Industry Insights Performance Management team Work with the Performance Management leadership team to design and implement best practices  Conducted virtual and onsite visits with high profile customers to mentor Performance Managers Focused on employee development and engagement via individual and team meetings

Hoffman Estates, Illinois, United States

Professional Services ConsultantConsulted with automotive service departments to streamline workflow and increase revenue. Routinely interfaced with corporate and store leadership to develop plans for regularly scheduled consulting visits Worked with corporate Parts and Service directors to develop plans for uniform pricing and department operations. Introduced new software functionality to service departments to ease use and enhance inter-department communication. Offered new best practices for department resulting in greater transparency of repair order process

Hoffman Estates, Illinois, United States

Installed and consulted on ServicePricing installs. Serve as point of contact for new installs, migrations, add-on and ServiceEdge/SPS integration for new ServiceEdge installs. Completed training to install ServiceEdge and completed installs with mentor. Performed installs for new ServicePricing installs adhering to the 6-step install process Managed time and activities to meet install deadlines Served as subject matter expert for ServicePricing  Trained current ServicePricing clients to customize operations in preparation for new ServiceEdge installs Installed ServicePricing for CDK Quick Response Team installs Installed ServicePricing for CDK Migration Team installs Worked with ServicePricing install team and management to develop timelines for ServicePricing installs for the Remote Management Service application.  Developed implementation and remote training plan for current ServicePricing clients that had purchased and installing ServiceEdge Lane and Inspect

Providence, Rhode Island, United States

Joined install team for CustomerTouch, serving as install coordinator. Took on training for customer facing reporting tool and business retention. Became a member of the Client Relationship Center for BZ Results and CustomerTouch Served as contact point for CustomerTouch sales staff. Provided vital statistics for pricing and engaged critical clients Developed online demonstration for CustomerTouch dealer portal and conducted regularly scheduled training sessions Cross trained BZ Results Customer Relationship Center staff on CustomerTouch products and reporting tool. Served as Southeast Client Operations Analyst in the Client Relationship Center

Rockville, Maryland, United States

Integral part of the Operations Management Team responsible for Client Relations, Support and Training. Supported enhancements and upgrades by serving as a point of contact for R&D and data development teams for business unit with 25 million in annual revenue. Developed and managed process to transition Hayes-Ligon Client Services representatives from Rockville to El Paso. Duties included completing on boarding requirements, developing training plan, screening and interviewing applicants, delivering training to new associates and managing team during transition. Managed 9 direct reports.  Worked to eliminate large training backlog for the Southeast Region. Maintained install to visit times of fewer than 30 days while keeping T&E expenses to a minimum. Developed client relations that serve as point of contact for sales department. Conducted client visits in support of Operations and Sales departments to obtain utilization, guarantee sales and to reverse client loss situations.  Obtained ASE Certification for service consultants.

Duluth, Georgia, United States

Coordinated service and repair of new and used vehicles for one of the largest Honda stores in the country. Responsible for $840,000.00 yearly parts and service sales. Facilitated warranty repairs with American Honda and third party warranty providers. Advised customers on necessary repairs and recommended maintenance. Obtained Gold Level Honda Certification  Served as the manager for Gwinnett Place Honda’s first Quick Lube Center Consistently received Honda Customer Service Index scores that were above national averages

Stone Mountain, Georgia, United States

Leveraged knowledge of total plant operations to function in various roles for Americon. Established the function for each role, created processes and staffed to appropriate levels. Conducted training and development programs to optimize functionality of each department. Quality Manager - set up and defined the quality processes for the testing laboratory. Ordered and installed testing equipment and trained staff. Shipping Manager - Developed a yarding and load out process that allowed reduction of staff. Outside Sales Coordinator - Opened and managed accounts with manufacturer’s representatives. Facilitated direct sales to distributors and calculated commission and prices for regional accounts.

Sandersville, Georgia, United States

Cross Trained in all aspects of manufacturing plant operations. Served as head for all departments including management, shipping and receiving, quality control, operations and maintenance.  Shipping Manger – Reduced shipping costs and created a competitive environment for freight leading to generating revenue from freight. Plant Manager – Served as interim manager for plant scheduled to be closed. Offered move packages and coordinated shutdown of each line to be moved to another facility.