Tj Davis Email & Phone Number

• Main responsibilities were to provide post sales implementation guidance for customers.
• This included full life cycle from gathering design and build requirements, implementation rollout and post implementation support.
• Was key technical resource for the largest Bromium deployments including a 100k+ user global deployment.
• Assisted sales and sales engineers with pre-sales work when needed which included customer meetings, POC assistance, and designing solutions for production rollout.
• Technical thought leader including the creation of internal documentation for knowledge base articles based on issue resolution and non-standard configuration settings.
• Highest customer retention/renewal rate in entire Customer Success team (100% renewal over 4 years)

Resident contractor working as part of Citrix Consulting Services. Participate in various projects to include XenApp and XenDesktop design and builds, issue resolution, infrastructure assessments, and other projects as assigned. Work daily with various Citrix products to include XenApp, XenDesktop, PVS, Profile Manager, StoreFront, and Netscaler..

Lead Admin in support, troubleshooting, and administration of classified networkSupport and administration of unclassified networkSetup and support of A/V equipment to include VTC and presentationsExchange administration and supportDesktop supportSupport of specialized software and applicationsAdministration of backup serverTroubleshooting of network.

Responsible for on-site user and LAN support Responsible for configuring and supporting local Lotus Notes clients, which included initial setup and configuration, password support, troubleshooting, and backup of dataProvide network administration for local Novell file servers and Domain Cluster servers, to include access management, backup and restore.

Responsible for support and maintenance of local networkInvolved in the process of upgrading the local network from 98/NT to Windows XPProvide email and phone support to external clients to include email troubleshooting and setup via Outlook, Outlook express, Netscape mail, as well as any issues relating to the desktopProvided support for our Web Mail.