In my role as Operations Manager, I lead a team of 5 professionals directly and oversee the management of 10 professionals indirectly. My primary focus has been on transitioning our operations from manual to digital processes, implementing smarter strategies to drive efficiency and effectiveness across all aspects of our operations, leveraging Salesforce as a key tool in our digital transformation efforts.One of my key responsibilities is to ensure operational excellence while also prioritizing the well-being and growth of our community. By fostering a culture of collaboration and innovation, we continuously strive to optimize our processes and enhance our services to better serve our stakeholders, utilizing Salesforce to streamline workflows and improve communication.I am passionate about driving smarter logistics solutions, utilizing technology and data-driven approaches to streamline workflows and minimize waste. Through effective leadership and strategic decision-making, we have been able to achieve significant improvements in productivity and cost savings.Overall, my role as Operations Manager revolves around driving operational excellence, fostering a sense of community, and implementing smarter logistics solutions to ensure the continued success and sustainability of our organization.

- daily lead & responsibility of operations in the absence of GeneralManager- manager of operational departmens: Front Office (team of 12, supervisor and receptionists), Maintenance (team of 2-3, head and employees) and Housekeeping (external partnership: team of 10, manager, supervisors and attendants)- human resources management: most proud of 1. having put together adiverse and sustainable team 2. cultivated an inclusive, international, open minded and rewarding corporate culture 3. restructured and updated HR policies and worked on brand identity and core values of the hotel 4. organised internal events - operational excellence and safety/security: always guarded an optimal balance between the needs and expectations of the hotel guests, the facilities and the hotel staff, implemented new communication culture and structures, handled complaints and improved safety/security policies - partnerships: created new and maintained current partnerships with innovative, modern and industry-leading partners and authorities, and established a valuable and usable network- state of hotel: looked after the condition of the hotel (real estate) and always searched for opportunities to enhance the facilities (24/7 shop,rooftop terrace, gym, sauna, meeting room, laundrette, parking), rooms (157 studios with kitchens), public areas and hotel premises property management system: Mews

- responsible for daily shifts at the Front Office, leading a team of receptionists, interns and conciergesVIP welcome ceremonies and amenities --> most proud of personalized service and making guests enjoy their best time in the hotel- safety and security of guests and the hotel --> main contact point and decision-maker during emergencies- acting as hotel management in their absence- assistance F&B facilities in preparing the teams for receiving hotel and external guests (Michelin* restaurant Vinkeles and bar/brasserie Occo)- assistance Housekeeping and Maintenance teams to keep the 40, all uniquely designed rooms in their best condition- property management system: Mews

- started as Shift Leader Front Office --> daily shift lead of a team of receptionists, concierges and porters- promoted to Acting Front Office Manager after having been onboard for 3 months- I looked after a team of shift leaders, agents, conciergens and porters (20) during the pre-opening and opening phases of the hotel- closely cooperated with the other operational departments, such as Maintenance, Housekeeping and Food & Beverage (contract with external restaurateur known from tv) on getting operational excellence up to brand standards and the 5* vibe and service with a local Amsterdam touch - I professionalized the Front Office operations and recruited and hired new team members- property management system: Opera

- manager in training program within Front Office and Housekeeping teams- started working within Front Office as agent, guest services, guest experience, bellman and concierge for 2 months- promoted to Manager On Duty --> lead the Front Office team during a shift in a high-traffic hotel (338 rooms and 5 F&B venues) in close operation withother operational departments- final 2 months of training program I worked as Housekeeping Manager --> having 3 floors daily to check on quality of cleaning and gettings (VIP) roomsprepared for arrival- most proud of having trained at such a cool place and brand, with great people and culture, it gave me true operational insights and opportunitiesfor the future- property management system: Opera

- training program within Front Office and Housekeeping teams during preopening phases of resort hotel- I assisted the Executive Assistant Manager in preparing the hotel for 5* service and operational excellence by setting up Excel-sheets and standard operating procedures, respecting the brand standards but adding some Moroccan local flavour- I trained the Housekeeping team on high service standards and communications- I established a strong back (bone) office for both Front Office and Housekeeping teams- most proud of my cooperation and relationship with the Housekeeping Manager, as she promoted me to her assistant and we were a great team surrounded with awesome and humble local people- property management system: Opera

- started as Management Trainee (part of final phase of bachelor program hotelschool) --> February to October 2014- was hired as Junior Hospitality Consultant after I finished my traineeship- during my traineeship I researched on how the worlds of hospitality, gastronomy and (health)care touch and the result of my research was a platform where students, teachers, entrepreneurs and companies connect and share ideas (community of interest and practices)- I also served as assistant coordinator for on the hotelschool minor courses and I trained first year students in their preparations for the practical trainig weeks - after my promotion I remained on working on the platform and connecting- and I became a Rooms Division teacher (filling up for a sick colleague), tutor for first year students and I remained assistant coordinator for the minor

After being chosen as best ‘speed-dater’ at Food Inspiration Talent Day 2013, I won to be ‘CEO for a day’ with HMSHost. Together with worldwide CEO Walter Seib I went to Manchester to attend a management day of the UK part of the company.

- operational internship as part of curriculum hotelschool - I trained in the Rooms Divisions department as bellman and reservations agent