With over seven years of professional experience in customer service, my role as Client Success Manager at FetchMe, LLC has been marked by a commitment to enhancing client relations and operational efficiency. At FetchMe, our team successfully reduced customer delivery times by 30%, a significant achievement that showcases our dedication to service excellence and customer satisfaction.My competencies extend to supervising a team of 20+ employees and leveraging my expertise in the hospitality and catering industry to maintain high standards of service. The integration of up-to-date product knowledge and effective problem-solving skills has allowed me to decrease resolution times and complaints, further solidifying FetchMe's position as a leader in the food delivery sector.
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Credit ManagerPch Hotels & ResortsOpelika, Al, Us
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Client Success ManagerFetchme, Llc Apr 2021 - PresentAuburn, Alabama, United States• Collaborated with the dispatch team to reduce customer delivery times by 30%, resulting in an increase in customer satisfaction ratings by 10%.• Supervised 20+ employees, consistently monitoring usage of company cards & verifying accurate accounting records & collaborating with IT to keep all restaurants’ systems up-to-date.• Provided frequent solutions to customers utilizing up-to-date knowledge of the company's products and services, reducing resolution times by 25% and complaints by 10%. -
Night AuditorTowneplace Suites By Marriott Jun 2016 - Feb 2021Auburn, Alabama• Welcomed guests promptly and processed check-ins for daily and extended stays, increasing customer satisfaction scores by 10%.• Accurately balanced reports, audits and payments from day shifts, streamlining hotel operations.• Provided detailed information on hotel amenities and nearby attractions to patrons, directly contributing to a 50% increase in repeat customers.• Properly addressed customer complaints or inquiries by providing viable solutions within the agreed time frame.• Immediate response rate of 95%, resulting in positive feedback from guests.• Collaborated effectively with housekeeping staff towards swift resolution of facility issues, leading to improved guest experience ratings of 20% -
Inventory AssociateWalmart Neighborhood Market Feb 2016 - Jun 2016Auburn, Alabama• Verified 5000+ inventory products per month for accuracy utilizing data-driven insights, reducing to within 1% of projection.• Enforced compliance of planograms in 5 geolocations, achieving 95% shelf presentation success rate for on-time product launches.• Administered monthly rotation of over 10K items to guarantee 100+ locations had fresh inventories, leading to 17.5% reduction in returns. -
Certified TrainerNewk'S Eatery Nov 2014 - Feb 2016Opelika, Alabama• Coached and guided new hire staff in processes and safety protocols, ultimately reducing the learning curve by 20%.• Delivered training programs on food handling/safety regulations to 45+ employees, resulting in a 97% overall compliance score.• Reviewed product quality to eliminate spoilage, lowering food costs by 10%.• Established efficient storage standards for perishables and dry goods, increasing shelf life of items by 60%. -
Security ProfessionalEvent Operations Group -Auburn Regional Office Aug 2013 - Feb 2016Auburn, Alabama, United States• Conducted daily checks of grounds to identify unauthorized activity, successfully reducing incidents by 20%.• Authenticated identification of 1,000 visitors and authorized entrance to the facility while maintaining security regulations.• Patrolled facilities on a 24/7 basis, regulating traffic flow entering & exiting vehicles, with 100% accuracy in vehicle audits & cargo truck inspections. -
Inbound Customer Service RepresentativeAfni Feb 2013 - Aug 2014Opelika, Alabama, United States• Achieved customer satisfaction rating of 95%, escalating complex issues to senior teammates as necessary.• Facilitated 8 chats/hr with average chat time of 12 minutes, achieving a total of 96 chats serviced in 8-hour shift.• Successfully provided solutions to customers that expedited issue resolution and improved overall customer experience, translating into a 20% decrease in wait times.
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Sales AssiocatePetco Animal Supplies, Inc. Sep 2010 - Nov 2012Opelika, Alabama, United States• Developed POS system expertise to efficiently process $25K in weekly cash, check and card transactions.• Trained 50+ employees on point of sale systems, helping to reduce checkout processing time by 20%.• Certified in small animal, bird, reptile and fish care; increased customer confidence resulting in 10% growth in sales of pet-related items.• Advised customers on the best type of pet for their needs; contributed to a 6% increase in overall store revenue. -
Cashier/CookChick-Fil-A Restaurants May 2010 - Jun 2010Opelika, Alabama, United States• Oversaw opening/closing processes, including restocking inventory, resulting in a 97% customer satisfaction rating.• Contributed to food prep operations by prepping over 400kg of ingredients daily and delivering fast service for up to 800 customers daily.• Consistently maintained high standards of cleanliness in the store, completing regular check-ins on health and safety protocols complying with 95% accuracy rate. -
Warehouse AssociateAll South Services Sep 2009 - May 2010Auburn, Alabama, United States• Optimized workflows and processes in the shipping, receiving, and invoicing process, resulting in 20% time optimization.• Maintained inventory accuracy across 15 product areas with a 95% accuracy rate.• Reduced warehouse operational costs by 10%, allocating resources to reduce waste without affecting quality assurance standards.
Terrance Mack Skills
Terrance Mack Education Details
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Game And Interactive Media Design -
Opelika High School -
Pell City High School
Frequently Asked Questions about Terrance Mack
What company does Terrance Mack work for?
Terrance Mack works for Pch Hotels & Resorts
What is Terrance Mack's role at the current company?
Terrance Mack's current role is Credit Manager.
What schools did Terrance Mack attend?
Terrance Mack attended Coursera, The Art Institute Of Pittsburgh-Online Division, Opelika High School, Pell City High School.
What are some of Terrance Mack's interests?
Terrance Mack has interest in Civil Rights And Social Action, Science And Technology, Human Rights.
What skills is Terrance Mack known for?
Terrance Mack has skills like Customer Service, Retail, Microsoft Office, Management, Inventory Management, Merchandising, Microsoft Word, Team Building, Sales, Pos, Time Management, Teamwork.
Who are Terrance Mack's colleagues?
Terrance Mack's colleagues are Anna Grace Hay, Kristen Hyde, Jay Powell, Phil Mahaney, Caroline Seale, Jeff Tidmore, James Buckalew.
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