Tj Watson Email & Phone Number

Cherry Hill, New Jersey, United States

• Primary liaison between Innovairre offshoring project Point of Contacts (POCs) and the offshoring vendors
• Identifies and develops project scopes for offshoring opportunities working with POCs
• Develops SOWs (Statements of Work) with process owners
• Works with team members to streamline processes which result in efficiencies which will reduce costs and increase productivity
• Maintains individual project tracking and provides reporting
• Assists in developing project documentation and training materials for projects

Amsterdam, Netherlands / Pennsauken, NJ

• Continually adjusted best practices to better serve the needs of the clients and increase efficiencies within the organization in a time of accelerated growth.
• Responsible for planning, scheduling, and coordinating multiple campaigns simultaneously for up to 50 different end clients.
• Led weekly status calls with clients ensuring multiple campaigns are progressing appropriately.
• Served as first level of escalation to investigate client issues, identify root causes and adjust procedures accordingly to prevent future issues.
• Led account management team which entailed setting priorities for team members in a fast paced, deadline driven environment.
• Provided extensive training on all aspect of production and account management for direct mail campaigns in both the domestic and international office.

Amsterdam Area, Netherlands

• Coordinated direct mail campaigns in Australia, New Zealand, Brazil, France, Germany, United Kingdom, Ireland, Greece and the Philippines, many of which were brand new markets at the time of entry.
• Written and composed full client and market SOPs including KPIs.
• Assumed the role of primary quoting duty to alleviate work load on sales. This entailed liaising with estimating and clients on a daily basis to get campaigns coordinated within the specified budgets through salesforce.
• Promoted to Team Lead.
• Coordinated with outside vendors including logistics companies, post offices, new production facilities and lettershops.
• Composed flow charts detailing entire internal scope of process.

Pennsauken, NJ

• Provided day-to-day support to the client; manages client projects and programs and serves as the liaison with internal departments, the production facility and the client:
• Managed the entire work flow process throughout the scope of a direct mailed campaigns for both domestic and Canadian clients,
• Developed extensive expertise in the print and direct mail industry processes.
• Sent out weekly grids summarizing ongoing client campaigns both internally and externally.
• Entered and maintained accurate orders in Lotus- based CRM system.
• Composed and processed all client invoicing.