Tj Watson

Tj Watson Email and Phone Number

Associate, Business Management — AI Ops Strategy @ Santander
Texas, United States
Tj Watson's Location
Dallas-Fort Worth Metroplex, United States
About Tj Watson

Dedicated leader seeking to drive staff performance and customer engagement through expert leadership and staff development.

Tj Watson's Current Company Details
Santander

Santander

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Associate, Business Management — AI Ops Strategy
Texas, United States
Website:
santander.com
Employees:
138838
Tj Watson Work Experience Details
  • Santander
    Associate, Business Management — Ai Ops Strategy
    Santander
    Texas, United States
    View
  • Santander Consumer Usa
    Sr. Specialist, Business Intelligence & Reporting
    Santander Consumer Usa Jul 2024 - Present
    View
  • Santander Consumer Usa
    Customer Service Manager
    Santander Consumer Usa Mar 2020 - Jul 2024
    Directly supervised medium-large call center teams.Developed best practices to support 90% customer satisfaction. Managed more than 8k inbound calls daily to meet service levels.
    View
  • Santander Consumer Usa
    Title Process Manager
    Santander Consumer Usa Jul 2018 - Mar 2020
    Managed the titles call center team consisting of 15 staff members. Trained agents to resolve 300+ escalated title issues daily. Established the title call center KPI metrics to measure success.
    View
  • Santander Consumer Usa
    Business Operations Manager
    Santander Consumer Usa Dec 2017 - Jul 2018
    Directly supervised large team consisting of 15+ call center agents. Coached collection agents to use effective negotiate techniques. Developed performance plans helping agent reach the top 50%.
    View
  • Santander Consumer Usa
    Call Center Specialist
    Santander Consumer Usa Aug 2014 - Dec 2017
    De-escalated 75+ complaints from inbound calls daily.Aided customers with our digital products (text and web). Maintained top quality averaging a QA call grading score of 95%.
    View

Tj Watson Education Details

Frequently Asked Questions about Tj Watson

What company does Tj Watson work for?

Tj Watson works for Santander

What is Tj Watson's role at the current company?

Tj Watson's current role is Associate, Business Management — AI Ops Strategy.

What schools did Tj Watson attend?

Tj Watson attended Project Management Institute.

Who are Tj Watson's colleagues?

Tj Watson's colleagues are Francisco Carmona Piña, Marilene Goncalves Maia, Laura Chimento, Susana López Fernández, Miguel Carranza Rodríguez, Jose Angel, Rosa Jerez.

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