As a member of the leadership team, I led the creation of the Service and Aftersales business unit from the ground up. I manage the entire Service and Aftersales business centers sales and profitability ratios. I create and define sales targets and pipelines, as well as business goals for designated business center.• Developed and introduced service benchmarking panel through continuous prospecting and networking platform to attain key customers on C-Level.• Promoted to executive board by surpassing of sales quota through solid business development strategically onboarding several key customers.• Built business ecosystem with >50 key clients and digital ecosystem partners to facilitate prospecting platform.

As a member of the executive team, I was responsible for managing worldwide indirect channel sales and direct sales Germany, Austria, Switzerland for the IoT Geolocation product portfolio (RTLS,LBS), both on premise and in the cloud (SaaS). I redesigned the product and business strategy, including pricing, dashboards, and foreign outreach, to achieve successful global market positioning.• Pushed robust sales pipeline in DACH region attained key strategic customers• Established channel strategy and developed large global channel partners

With over 2000 customer care agents, I directed the seamless execution of worldwide customer service and e-commerce operations for the Risk-Reduced-Products (RRP) business unit. To simplify organizational processes, I headed a multilevel operations team of senior managers. I am in charge of the worldwide customer care operations ecosystem, partner contracts, and diverse activities with large contract budgets of up to $100 million per year • Expanded global and local hubs for contact center with partners, after sales logistics, and e-commerce infrastructure from Greenfield to 20+ countries through consistent efforts.• Obtained $15M+ in annual savings by improving service operations and implementing digital self-service portfolio.• Pioneered launch of first virtual cognitive agent "Lucy' in contact centers.

In numerous industries such as high-tech, telecommunications, machinery, and renewable energy, I managed big multi-project business transformation initiatives with strong P&L effect. I managed business development efforts across teams to win large consulting deals in Europe and Asia with consulting deals ranging from $0.5 million to $1.0 million.• Successfully improved business and financial performance of leading global wind turbine manufacturer (EBIT by 25% points) through management of large-scale transformation project.• Built and delivered international growth strategy and business plan for customer service organization of industrial machinery manufacturer • Developed and initiated implementation of global care operations model for large Energy Solutions manufacturer.• Led global business process reengineering program to streamline all key processes of global mobile handset OEM. • Developed and boosted revenue by generating after sales service portfolio and business plan for telecommunications OEM, while initiating re-launch.• Increased operational efficiency of cellular operator through process optimization and major cost reduction by 18%.