Travis Sparks Email & Phone Number

Rochester, Michigan, United States

Responsible for supporting clients by phone and email, most often resolving client issues through direct access to end-user devices with Datto RMM.Using Autotask PSA for ticket handling and response.Involved in Juniper Networking, Palo Alto firewall and Global Protect VPN troubleshooting, troubleshooting server and workstation connectivity issues, system monitoring through Solarwinds Orion and OpsGenie, Windows server support (IIS, Exchange, Active Directory, etc.), Backup and restore work, cloud administration (Microsoft 365, Google, Barracuda, etc.)

Lakeport, Michigan

Responsible for the operation and maintenance of a fixed wireless network via Ubiquiti's Unified Network Management System. Responsible for efficient and friendly customer service. First point of contact for all networking issues with the ISP and customers.In addition to Network Administration, I also work with clients who have managed IT contracts. Work for these contracts includes windows server maintenance, computer troubleshooting and repair, Chromebook management, GSuite management, and NVR Camera system management.

Winchester Ma

In the IT Coordinator role at Schools for Children Inc. I was the sole day-to-day IT support for 4 private schools, 1 after-school program, and 1 office building. I worked with and maintained Windows servers, Apple-based file servers, iMacs/Macbooks, Cisco Meraki based networking hardware, Complex Networks, GSuite and Chromebooks, SonicWall Firewalls, and a Filemaker Database. I was also responsible for quick and dependable desktop/user support in a Windows/ Apple OSX based environment via a Spiceworks helpdesk. Issues ranged from simple tasks like password resets, and email creation through GSuite and desktop/laptop support & repair, to more in depth tasks like incremental backups, server upgrades, and network upgrades.Another key aspect of this position was maintaining and updating an ever-growing database of documentation. This database contained a complete technological inventory between all of the schools, basic troubleshooting tutorials for end users, and contracts/purchase information.In addition to those responsibilities I also spearheaded projects that resulted in the complete upgrade of our networking infrastructure and servers, as well as set up the company for remote work during the Covid-19 Lockdowns. I pushed progressive updates that kept an aging system running smoothly, and created a bi-yearly plan for device replacement which would phase out the aging devices in a concise manner whilst staying within budget.

Brockton Ma

As a Technician at Ockers, I bridged the gap between the IT and AV departments. I worked on various IT and AV based projects and deployments in schools and businesses across New England. Some reoccurring projects and tasks included wireless network installation, enterprise data cabling, mass disk imaging and cloning using clonezilla, deployment and enterprise enrollment of Chromebooks, delivery and setup of AV equipment (Epson projectors, Cleartouch systems, Lightspeed speaker systems).During these projects and afterward, I was responsible for providing friendly and effective customer service and support in both business and school settings, whilst having the technical expertise to troubleshoot issues with networks, software deployment, hardware etc. and trouble shoot issues with AV equipment as well.

As an intern at Shodor, I was responsible for managing and maintaining a variety of systems in a mixed operational environment. I was responsible for the continuous scheduled updates of OSX and GNU/Linux devices. I also worked to keep documentation up to date in an internal documentation system. At Shodor I also led 2 projects, one in teaching MySQL to high-school apprentices during summer programs, and another creating the plan for a mesh network using Cisco Meraki devices to create a more stable, healthy network.