Travis Sparks Email & Phone Number

Rochester, Michigan, United States

Responsible for supporting clients by phone and email, most often resolving client issues through direct access to end-user devices with Datto RMM.Using Autotask PSA for ticket handling and response.Involved in Juniper Networking, Palo Alto firewall and Global Protect VPN troubleshooting, troubleshooting server and workstation connectivity issues, system.

Lakeport, Michigan

Responsible for the operation and maintenance of a fixed wireless network via Ubiquiti's Unified Network Management System. Responsible for efficient and friendly customer service. First point of contact for all networking issues with the ISP and customers.In addition to Network Administration, I also work with clients who have managed IT contracts. Work.

Winchester MA

In the IT Coordinator role at Schools for Children Inc. I was the sole day-to-day IT support for 4 private schools, 1 after-school program, and 1 office building. I worked with and maintained Windows servers, Apple-based file servers, iMacs/Macbooks, Cisco Meraki based networking hardware, Complex Networks, GSuite and Chromebooks, SonicWall Firewalls, and.

Brockton MA

As a Technician at Ockers, I bridged the gap between the IT and AV departments. I worked on various IT and AV based projects and deployments in schools and businesses across New England. Some reoccurring projects and tasks included wireless network installation, enterprise data cabling, mass disk imaging and cloning using clonezilla, deployment and.

As an intern at Shodor, I was responsible for managing and maintaining a variety of systems in a mixed operational environment. I was responsible for the continuous scheduled updates of OSX and GNU/Linux devices. I also worked to keep documentation up to date in an internal documentation system. At Shodor I also led 2 projects, one in teaching MySQL to.