Keith Riggs Email & Phone Number

Carmel, In, Us

Palm Coast, Fl, Us

Trusted advisor providing strategic business, platform and data guidance that supported overarching business and technical goals for clients. Closely aligned with client and cross-functional delivery and sales teams identifying objectives, use cases, challenges, and steering prescriptive solutions through workshops, scoping, SOW creation, and management of project staffing, implementation and timelines

Teaneck, New Jersey, Us

Led strategy, data and technical engagements with executives, directors, managers, IT and end-users to address their requirements and pain points, specifically leveraging Salesforce Marketing Cloud and CRM as platforms for digital transformations

Conway, Arkansas, Us

Partnered with Sales to lead technical, strategic, and business discovery efforts to identify and understand the clients’ objectives and business challenges they want to solve for and map back to Salesforce Marketing Cloud products, solutions and service delivery that support their objectives

Bangalore, Karnataka, In

Led a SF Sales Cloud Solution Architecture team composed of four team members, tasked with re-designing business processes based on stakeholder engagement, ensuring that platform, functionality, and data decisions effectively balanced business and technical requirements

Bangalore, Karnataka, In

Led discovery sessions to gain a comprehensive understanding of clients’ business including processes, goals and challenges through strategy, technical and data discovery. This enabled alignment of platform and resource solutions for their marketing automation and multi-cloud Salesforce needs in both B2C and B2B sectors

San Francisco, California, Us

Developed and defined lifecycle marketing campaign solutions and service delivery requirements for clients like Hyatt, WWE, US Foods, Boeing, and State Farm. Translated business requirements and objectives into platform solutions and service offerings through proposals and SOWs, ensuring value delivery using the Salesforce Marketing Cloud suite of products

San Francisco, California, Us

Analyzed all aspects of existing lifecycle marketing strategies to identify program strengths, weaknesses, roadblocks and opportunities specific to the acquisition, growth and retainment of customers. Presented strategic journey roadmaps and assisted in the implementation of strategic program recommendations for short- and long-term strategic initiatives

Indianapolis, In, Us

Led engagements with clients on the technical and business challenges related to the implementation of their marketing automation platform initiatives• Monitor productivity, scheduling, staffing and budgets to ensure completion of projects on time and within budget• Promote customer advocacy and reference-ability• Identify project issues/risks and present alternatives to alleviate or resolve as needed• Solutioned and configured ExactTarget marketing automation platform for 50+ clients• Supported sales opportunities by validating proposed solutions