Tom K. Email & Phone Number

Furthering your business goals via superlative support and technical know-how, I combine entrepreneurial zeal, perpetual learning, and creative thinking with exceptional written and verbal communication skills, a diverse skillset, and a unique background. I excel at behind-the-scenes and visible support, with emphasis on documentation and continuous systems and process improvement.Specialties:• Broad IT knowledge base, grasp the big picture• Operational excellence through organization and attention to detail• Over 25 years of experience in systems administration, technical support, and documentation• Senior-level role provides many opportunities to train and mentor newer team members• Team player but can work independently with little or no supervision• Excellent user support skills, hands-on and remote• Versatile, adaptable, flexible, quick study• Superb writing skills; go-to person for writing/proofing and targeted documentation• Reputation for thinking outside the box and getting things done• Range of roles: enterprise, SMB, startup, home user, and SOHO environment experience (1 to 15,000+ users)