Kevin N. Email & Phone Number

Knoxville, TN, US

• Responsible for engineering and administering enterprise Microsoft and VMware systems critical to 24x7 operations. Provide on-call support for critical infrastructure.
• Deployed and Maintain distributed Active Directory infrastructure to support the enterprise; work with other teams to integrate A/D authentication with custom software
• Deployed and Maintain Microsoft Exchange for all corporate users
• Deployed and maintain Microsoft DHCP and DNS infrastructure
• Deployed Quest Active Roles for distributed A/D management and reporting
• Maintain VMware vSphere with 650+ virtual systems in operation; a mix of UNIX and Windows systems is deployed using FC and NFS for storage

• Used extreme multi-tasking skills to manage and maintain multiple client computing infrastructures while managing multi-customer technical call center.
• Managed day to day operations for customer facing call center / helpdesk
• Designed and supported Microsoft Infrastructure (A/D, Exchange, OCS, ISA, SharePoint, SQL and Workstations) for multiple customers and Tele-Optics corporate office
• Worked with Software Developer to design and implement a custom application for supporting the business (helpdesk, billing and customer notes/contracts)
• Worked with sales department to acquire new customers
• Provided on-call support 24x7x365