Khoi Nguyen Email & Phone Number

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Calgary, Alberta, Canada

• Applying empathetic approach to advising client’s insurance concerns, walking through claims and coverages
• Performed market research quantified results to increase customer retention and improve service levels, leading to additional accounts

Greater Calgary Metropolitan Area

• Implement enhancements within scope along with improvements to ensure long-term program growth plus the increase of operational efficiencies. Analyze data in monitoring metrics to verify asset stability furthermore.
• Successfully managed over 500 accounts/clients in Calgary, Edmonton, and Fort McMurray with total premiums of $150MM, resulting in excellent service reviews and 100% customer satisfaction.
• Worked with the Information Technology department to investigate and design cyber policies, which led to the development of standards and procedures in compliance with organizational regulations and technical.
• Ensured quick response and follow-up to inquiries regarding service matters or customer needs personally or via phone calls and emails within 24 hours, which increased customer retention.
• Researched and developed methods to enhance data security operations and customer service by collaborating with the R&D technical team.

Toronto, Ontario, Canada

• Collaborated within a Product Team to redesign an interactive web application, boosting user engagement by 100%
• Designed low-medium fidelity sketches, wireframes and prototypes using digital design tools, led to 40% increase in user engagement.
• Executed usability testing, interviews, and A/B testing with 10 users, applying feedback to increase content interaction by 10%.
• Presented research, wireframes and prototype to product managers, instructors, peers, and stakeholders of size of 40+ on weekly basis.

Calgary, Alberta, Canada

• Conducted qualitative and quantitative research understanding industry and users, facilitated user interviews with total of 13 participants leading to 3 key actionable insights.
• Facilitated and lead two design workshops translating research and design concepts into sketches, wireframes, and prototype.
• Utilized Agile methodologies to design and produce an MVP
• Executed usability testing with 5 users, implemented feedback and adjustment for final product release.

Calgary, Alberta, Canada

Taught students concepts and principles of governance & risk management frameworks, including insurance policy wordings and real-world application for semester-end group projects.

Calgary, Canada Area

• Analyzed insurance policies for departments identifying and rectifying inconsistencies adhering to high compliance standards with short turnaround time.Key Accomplishments:
• Improved daily document turnaround time revamping and simplifying 12 unique email templates for both internal staffs, clients, markets, and financing companies resulted in improving efficiencies by 30%
• Co-ordinated with several summer students researched key perils analysis for Alberta and demonstrated risk analysis, presented dataset to Executive Staff.

Diploma Of Education, Interactive Design – User Experience Major

Ux/Ui For Gaming, Game And Interactive Media Design

Bachelor Of Commerce (B.Com.), Risk Management And Insurance

Activities and Societies: Association of Risk Management & Insurance (ARMI) 2018 International Business Student Association (IBSA) Risk.

Bachelor Of Commerce - Bcom, Risk Management And Insurance