Thomas Monaghan Email & Phone Number

Uddingston, GB

Edinburgh/Glasgow

Leading the national team that supports NHS board elective care services to use quality improvement (QI) methodology to sustainably improve waiting times. This includes working with elective care services to develop and test approaches to improve waiting times and developing and implementing national strategy to spread the use of QI to improve waiting.

Edinburgh/Glasgow

Lead the team that supports community-based health and social care service to use quality improvement to test, assess and spread new service models that enable people with frailty and people nearing the end of their life to spend more time living well at home, or a homely setting, in the community and reduce unplanned admissions in hospital. Areas of work.

Edinburgh/Glasgow

Set-up the team that provides strategic planning support to health and social care partnerships, with a particular focus on using data to understand needs of population and mapping services in the integrated space.

Edinburgh/Glasgow

Set-up and lead the national team that supports community-based health and social care service to better understand the factors leading to people with frailty and people nearing the end of the life to unplanned admission to hospital. Develop and test innovations that support people to live well in their community for longer and avoid unplanned admission to.

Glasgow, United Kingdom

• Drive transformation change within the Group by offering a range of performance improving and business analysis services. This includes:
• carrying-out system thinking reviews and facilitate the redesign of core processes to continuously improvement performance,
• providing business analysis services during the scoping, design, build, testing and deployment of new services or IT systems. This includes a new customer relationship management system that integrates with core.
• assessing Group subsidiaries against the EFQM Excellence Model as part of multi-disciplinary assessment teams and volunteering for Quality Scotland assessment teams to assess external organisations for the Scottish.

Glasgow, United Kingdom

• Improved performance of business areas throughout the organisation though the application of systems thinking and assessmrnt against the EFQM Excellence Model. This included:
• supporting business process owners review their business area usinf a systems thinking approach,
• mapping processes and analysing process data to identify the root cause of poor performance and poor customer experiences,
• facilitating the re-design of processes to add greater value to stakeholders and provide a better customer experience,
• carrying-out self-assessment against the EFQM Excellence Model and assisting with the submission to the EFQM Excellence Award.

Glasgow, United Kingdom

• Delivered a full analytical service to all business areas for assurance and regulatory reporting as well as turning system data to useful business intelligence that supported evidence-based decision making. This.
• developing meaningful performance measures and calculating targets,
• configuring and managing Covalent CPM to support the Performance Framework,
• developing a suite of business intelligence reports for the business's key processes using Business Objects to give insight into the root cause of changes in performance and
• coaching staff from across the organisation to use reporting systems and use data to drive improvements in operational performance.

Glasgow, United Kingdom

• Provided analytical support to management of contractors and drive improvements in the Repairs and Maintenance. This included:
• using the business intelligence tool Discoverer,
• monthly and annual financial reconciliation,
• providing information to support evidence-based decision making,
• contractor performance analysis and contract management.

Glasgow, United Kingdom

• Taught undergraduate students practical laboratory techniques and supported a special needs undergraduate student understand complex scientific concepts. This included:
• mentoring undergraduate and master students to methodological plan and execute experiments,
• coaching groups of students on statistics, time management and laboratory techniques,
• communicating complex concepts in a manner that is easy to understand.

Doctor Of Philosophy (Ph.D.)

Bachelor Of Science (B.Sc.) With First Class Honours