Terence O'Brien Email & Phone Number

Philadelphia, Pa, Us

Ewing, Nj, Us

Fort Lauderdale, Fl, Us

In nearly 10 years at Hotwire, I assembled a DevOps team of FTE software developers supported by offshore contractors building application across multiple divisions supporting Hotwire’s 1500 employees in providing 100% fiber optic services to 250,000+ customers in 1200 communities across seven states.PRIMARY RESPONSIBLITIES▪ Engage with stakeholders to extract and refine project requirements; identify opportunities to better align with existing efforts and assets; provide strategic and tactical insight to reduce effort and maximize project impact.▪ Convert business and functional requirements into technical specifications that fulfill the business and performance KPI goals; perform build vs. buy analyses; determine time and cost estimates for DevOps projects; present options and roadmaps to executive leadership for approval.▪ Schedule DevOps workflow; resolve blockers to keep work moving smoothly through the CI/CD pipeline; train team in new skills and best practices; coach developers during code reviews and 1-on-1 meetings; advance the professional and career development goals of each team member.▪ Prepare major releases for production deployment; validate Q/A efforts and perform final testing; coordinate operational readiness with external groups to ensure successful rollout and post-launch hyper-care; create and maintain documentation.▪ Monitor the performance and stability of 15 production and 5 development instances, H/A load balancers, and ADC security appliances. Respond to any alarms/reports and proactively address service disruptions; provide operational support and maintenance for released applications

Fort Lauderdale, Fl, Us

MAJOR ACCOMPLISHMENTS▪ Created and maintained internal and public facing websites▪ Designed the self-service order engine powering a fully-digital installation and service upgrade experience for customers achieving a reduction of inbound support calls and tech visits.▪ Enhanced the self-service platform adding a digital campaign manager to display and process upgrade offers to precisely targeted customers creating additional recurring revenue.

Fort Lauderdale, Fl, Us

▪ Provided customer-facing service delivery features including: Caller ID on TV; PAN Managed Wifi activations via Ruckus and Meraki; TV Everywhere and TiVo OTT and IAM services integrated with the Synacor Cloud ID platform.▪ Designed interface with Amdocs billing CRM to deliver context-aware customized statement notifications and payment portal collecting and dynamically route $10MM payments each month.▪ Launched NOC outage platform to track service disruptions across the entire fiber network featuring automated detection and SMS alert automation triggers when outages are identified and resolved.▪ Deployed over 75 Jira Service Management projects which formalized and refined business processes throughout the company, including the DevOps ticketing system to track new feature requests, bug reports, and maintenance tasks.

▪ Authored bi-monthly feature articles focusing on consumer tech products and topics for the magazine’s print and digital editions.▪ Researched story ideas and obtained press kit materials and graphic assets for publication.

Lead a team of 4 developers to created the world’s first SaaS multi-tenant white-label equity crowd funding and voting platform to enable backers to become shareholders.▪ Published 200 instances with 2,500 crowd funding campaigns processing $1MM in pledges used by universities, nonprofits, and incubators in for their crowdfunding and open innovation voting competitions.▪ Featured fully customized UI template engine, campaign customization for time limit and funding thresholds, cross-posting activities to multiple social media platforms integrating Adobe EchoSign for document execution.

Philadelphia, Pa, Us

Designed and maintained FileMaker Pro and PHP applications for multiple university departments▪ Built applications tracking chemical collection, lab clearance, and biological agent registration to audit and verify the usage and disposal of hazardous chemical and biological material used in scientific research labs▪ Automated intake of daily sales data from the campus computer store into the main accounting system.

Interactive web development company specializing in custom, dynamic web applications. Work includes full lifecycle development of websites, building components, troubleshooting of existing websites, as well as print and graphic design for over 100 clients.

Philadelphia, Pa, Us

Designed and built the website for the annual AIDS Walk Philly fundraising event. ▪ Registers over 5,000 walkers and runners annually collecting more than 8,000 donations. ▪ Participants can choose registration options, set up a personal fundraising page, set goals and organize teams

Working with teams at the Library of Congress and UCSB and Sony, the Victor Discography digitized ledgers and sound recordings dating back to the early 1900s. ▪ Integrated FileMaker and MySQL databases that matched the ledger to the audio recordings at Encyclopedic Discography of Victor Recordings ▪ Developed private site for editors to match database entries to audio files at the Library of Congress.

▪ Designed and built the Carbon Database, a fully customized web application that tracks the entire lifecycle of carbon unit (tCO2e) in over 200 projects from initial prospecting to final delivery. ▪ Integrated with Salesforce CRM to generate custom reports for financial / inventory management, increase accuracy, and eliminate redundant user input.

▪ Built the front-end UI and back-end platform that enables patients with implanted medical devices to register those devices and reporting user experience to an FDA database used by doctors and other patients in evaluating device effectiveness. ▪ Site pulls data from the FDA, MAUDE, and MedSun datafeeds syncing over 50,000 devices and 10,000 recalls and alerts.

Created websites and digital marketing campaigns for HCFD Real Estate ▪ hcfd.us – Main site for the HCFD Corporation. ▪ fairmountparkrealty.com – Consumer real estate listings integrated with the TrendMLS. ▪ fairmountacademy.com - Registration site for the real estate license school. ▪ presheriffsale.com – Listings for weekly auctions of distressed real estate properties. ▪ buymogul.com – WordPress site selling “Joel Harden’s Mogul” board game.

Ba

High School Diploma

Education record