Tony Morelli Email & Phone Number

Ewing, Nj

Analyze risks, internal controls and procedures and construct test plans to verify compliance in all departments. Support Cenlar’s quality control/risk management statement to reduce compliance and operational exposures. Support independent quality control testing and internal control testing by outside accountants (SSAE 16, external auditors). Perform compliance testing using sampling studies of operating practices and testing that internal controls and procedures are being followed. Recommend changes where controls and procedures are inadequate.Possess strong audit, analytical and communication skills. Demonstrated ability to build and maintain relationships with key audit stakeholders. Good understanding of current business activities and regulatory requirements.

Fort Washington Pa

Responsibilities included developing and overseeing the Change Management process for mortgage servicing operations with emphasis on regulatory compliance initiated changes (FNMA, FMLMC, CFPB). Managed the Executive Correspondence (VOC) call center and a Project Management team dedicated to the servicing operation group.• Developed and/or enhanced organizational strategy, structures, processes and metrics. Improved client satisfaction and visibility relative to workload prioritization, investment returns and delivery timeframes.• Instituted an enterprise wide change management policy and procedure to track all operational changes ensuring adherence to compliance requirements stemming from changes to: FDCPA, FCRA, RESPA, ECOA, TILA, Nat'l Flood, HPA, UDAPP, statutory requirements, Dodd-Frank, CFPB and/or the National Mortgage Settlement.

Trevose, Pa

Responsibilities included overseeing 3 operations centers and directing the Collection strategy, Customer Service, Compliance, and Project Management teams to drive performance in order to achieve key performance targets (KPI) and service levels for over 25 clients. Portfolios managed include 1st and 2nd mortgages, consumer and commercial credit card, HELOC, and installment loans. FTE responsibility 250+.

Spring House, Pa

Responsible for efficient and effective operation of the Collection, Fraud and Bankruptcy processing departments. Tasked with improving performance while reducing costs and establishing sound risk management policies. Responsible for leading and motivating a high functioning team and effectively managing an offshore Customer Service and Collection relationships in India. Portfolio was approximately $6.1B in receivables and represented the small business market. TotalFTE responsibility 300+.• Developed and implemented customer service, collection, credit and recovery strategies to help obtain business goals and objectives.• Directed and participated in projects to automate bankruptcy work flows, implement recovery scoring and multiple process improvement initiatives.• Lead project for organization to adopt standard Root Cause Analysis and transparency model on issues impacting borrowers. Developed and executed Client Complaint mitigation process to address recurring issues and reduce negative customer experiences.

Horsham, Pa

Responsible for establishing the strategic and operational direction of risk management activities for a $15B consumer credit card portfolio. Managed an expense budget of $7.3MM and 280 FTE.

Bs, Operations Management

Education record