As a Senior Customer Success Manger I lead pre-sales efforts in LinkedIn Sales Solutions business in EMEA-L, also supporting NAMER program. I have developed and deployed Pilot Program to support our sales organization and our customers across all segments, as they embark on their digital selling journey with a PoC. Focusing on large enterprise customers across the region, and globe. My role as a Pilot Program Manager involves collaborating with internal stakeholders from Sales Organization and supporting their revenue targets. Working with sales teams, to empower them with know-how and support for their PoC. Directly supporting our largest customers, meeting with C-suite, sales, marketing and other stakeholders to understand their strategy, goals and objectives to best position and deploy LinkedIn Sales Navigator and digital selling program in their organizations.

As a Customer Success Manager I work with peers in sales teams to help our UK&I customers achieve their goals and successfully adopt digital selling and LinkedIn Sales Navigator tool. I provide consulting, customer education, project management to both individual customers and many customers leveraging scalable solutions.• Defining customer requirements• Managing project implementations• Driving adoption through training, workshops and best practices• Reviewing customer health through key metrics and reports

My objective is to ensure LinkedIn's Talent Solutions products become critical for our customers' talent acquisitions activities. Through account setup, client onboarding, online training, engagement I help our customers get the best out of the solutions.Engagement project - Point of contact for EMEA - Building and updating processes to ensure project is efficient and effective - Reaching out to users with low engagement to showcase benefits of using Recruiter tool, new features, training center, through tailored 1-2-1 conversation. - Collaborating with Global team - Partnering with SMB and Enterprise sales teams - Engaging Talent Solutions users through delivering training about LinkedIn products and sharing best practice - Helping LinkedIn Careers page administrators to build and manage their company brand on LinkedIn- Point of contact for customers across the world using LinkedIn's Talent Solutions products- Channels used: Phone, email, WebEx- Provision new and existing Talent Solutions customers- CRM, SalesForce Service Cloud (SFSC, SFDC)- LinkedIn Recruiter Expert with in depth knowledge of Recruiter tool (use and troubleshooting)- Building partnership with teams across the entire organization(Sales, Customer Support, Finance, Order Management)- Participating in Enterprise Support interview process- Subject Matter Expert (SME) help with delivering department specific training to new hires and after training mentoring support setting them up for success in new role

As an Operations support specialist I look after member support teams both in house and external partners (185 agents in 3 different teams). Working in customer focused environment I provide training solutions, knowledge management and quality assurance, with Key Performance Indicators in mind. I have supported inbound, outbound, email and online chat channels.Accomplishments:New hire training for customer support teams (developing training material, delivering training, measuring results?Lead on a project for Important Change for Seller on eBay.co.uk (gathering information included in the release /up to 15 projects/ cascading to member support teams, providing feedback back to product managers. Preparation of training material and knowledgebase articles to support the release of new features. Presenting report to stakeholders.Onboarding process for brand new team in eBay. Communication with business unit, identification of knowledge and process gaps. Collaborating with Learning and Development team on building comprehensive training solution. With stakeholder's sign off training has been delivered to the team. I have received Team member of the month award for this effort (April 2011).Training Needs Analysis (TNA) for overflow partner teams (150 agents). Identifying knowledge and process gaps and proposing answers to close of those breaks. Created road map with solutions, shared with stakeholders and implemented in to production.Part of Seller efficiency project led by Operations Excellence team

I have started with PowerSeller team in November 2008 and became part of a group which is supporting UK and Irish PowerSellers with their queries. I have participated on projects to work on processes PS team with emphasis on improving Customer Satisfaction and First time resolution.Supporting new hire onboarding for TCC team, point of contact variety of Trust and Safety, technical and billing topics.

I have joined eBay in 2007 as member of General Support team providing support for overflow. Working closely with Live to Site team ensuring message about new features get to our overflow partners, also helping with any outstanding issues. Handling escalations and issues that required higher level of authorisation (internal tools). I have also received cross training for billing team, to support day to day billing tasks.

RMA Operative Job roleProcessing returns from distributors, direct retailers and service partners as well as end users. Test and repair of Creative labs speaker systems and mp3 players. Order management, order fulfillment and shipping of products (Ensuring customers get replacement product as soon as possible, operation with average of 600+ items shipped every day). Keeping test computers in RMA up to date (hardware as well as software installations)