Tricia C. Email & Phone Number

Los Angeles, Ca, Us

Los Angeles Metropolitan Area

-Process digital & broadcast invoices for assigned clients-Give weekly rundown to AP and Media teams regarding the status ofclients/accounts-Communicate and collaborate effectively with clients, vendors, and otherdepartments.-Monitor Accounts Payable Inbox and distribute emails & invoices accordingly-Cut checks in-office for select vendors and stations-Oversee monthly random audits for one of the agency's largest clients.-Reporting-Digital filing

Irwindale, California

-Reply to a large volume of customer inquiries via phone, Zendesk, email, Live Chat, and all social media outlets.-Work well under pressure while still using soft skills to remain empathetic to the needs of customers-Appropriately prioritize and escalate customer issues-Process customer orders using Microsoft Dynamics Nav and Magento-Oversee and perform all duties related to PureGear's reimbursement program-Communicate effectively with all customers seeking reimbursement.-Author and update highly detailed SOPs and templates for training and for use team-wide.-Investigate and report potential fraud (claims/reimbursements)-Handle all MAPP (Minimum Advertised Price Policy) Agreements signed and submitted by all resellers-Heavy online research regarding potential re-sellers, competitor products, and online marketplaces-Handle confidential information provided by multiple distributors

Bachelor Of Science - Bs, Information Technology

Associate Of Science - As, Commercial And Advertising Art