Patient Services Representative
Current*greet/guide patients through check in for multiple specialties, gather and verify insurance information, complete registration, obtain signatures for consents to treatment, collect copays*check out patients, schedule follow up appointments, provide information regarding patient portal registration, provide information on medications, diseases and testing locations*answer phones/triage calls and send messages to doctors*call patients to explain test results and additional specialist referrals*triage new patient referral calls to schedule with the appropriate doctor*reschedule appointments due to doctor schedule changes*educate patients on financial responsibility for appointments and testing*obtain osteoporosis medication prior authorizations and submit appeals, educate patients on financial responsibility and resources*complete FMLA paperwork*prepare charts for upcoming appointments (print records for appointments, call patients to remind them to complete testing before appointments, request records from referring doctors and scanning records)*scan test results received by fax*fax daily as needed*communicate with medication company representatives *communicate with maintenance and IT staff to resolve facility issues