Taylor Maddox Email & Phone Number

Remote

Cincinnati, Ohio, United States

• Monitored deliverables & provided objective feedback for 20+ Analysts.
• Trained & conducted processing quality control for 75% of Retrieval Analysts.
• Consulted with management to ensure agreement on system principles, troubleshooting and identifying methods for process improvement.
• Developed, documented and revised 3 system operational procedures, test procedures, and quality standards.
• Conducted 2 weekly data scrubs utilizing Power BI & Excel to create internal production reports and external progressreports.
• Developed oral presentations and delivered to 130+ individuals on internal processing procedure via Zoom.

Loveland, Ohio, United States

• Led and oversaw team in content development, design, & revision of over 12 System Operational Procedural manuals.
• Maintained internal and external communication between clients and customers.
• Trained new hires on procedures and processing.
• Managed internal research, email distribution and survey assessment for corporate event planning committee.
• Organized and managed office closing raffle during height of Covid for 40+ employees.

Loveland, OH

• Analyzed & maintained case management on the eligibility of 7,000+ claims in the 2010 Deepwater Horizon oil spill settlement project.
• Led small revision projects to determine complex case outcomes.
• Two-time recipient of employee of the month.
• Identified ways to improve efficiency in operations and implemented process changes.
• Met deadlines while maintaining high-quality deliverables.

Cincinnati, Ohio, United States

• Conducted psychosocial assessments for cancer patients and their families
• Developed and administered support programs for cancer patients
• Responded to acute patient crises
• Revised and developed social work department policies
• Conducted Juxtaposition of cancer related professions to inform Cancer Unit of teamneeds

Blue Ash, Ohio, United States

• Co-facilitated psychosocial support groups
• Developed & facilitated numerous programs to meet cancer patients' psychologicalneeds as well as their support persons.
• Administrated and reviewed assessments, distress screenings, and evaluations
• Advocated for Cancer policy revision, directed to Ohio legislators
• Introduced and conducted diversity and inclusion assessments for minority participants

Kenwood, OH

• Offered position as Fulfillment Lead April 2015
• Fill-in Fulfillment Lead consisting of task delegation, time management, and reporting to manager
• Recipient of Macy’s “Everyday Magic” reward card September 2014
• Data Analysis utilizing SP Manager System
• Floor merchandising and inventory management

Mason, Ohio, United States

• Promoted from Intern to Office Assistant
• Assisted with client registration including scheduling, intake, and insurance processing
• Analyzed client behavior patterns in order to predict future business trends
• Participated in case-by-case client analysis

Monroe, OH

• Promoted and increased sales through development of consultative relationships with customers and co-workers, while pursuing a secondary education.
• Assisted with managerial duties such as new employee training and EOD closure procedures.
• 3 time recognition as 1 of 3 top weekly ADT salespeople of 20+ employees.

Master'S Degree, Masters Of Science In Social Administration

Bachelor’S Degree, Psychology & Communications

Activities and Societies: ADVANCE, IDENTITY, Student Body of Christ (S.B.O.C)