Taylor Maddox Email & Phone Number

Remote

Cincinnati, Ohio, United States

• Monitored deliverables & provided objective feedback for 20+ Analysts.• Trained & conducted processing quality control for 75% of Retrieval Analysts.• Consulted with management to ensure agreement on system principles, troubleshooting and identifying methods for process improvement.• Developed, documented and revised 3 system operational procedures, test procedures, and quality standards.• Conducted 2 weekly data scrubs utilizing Power BI & Excel to create internal production reports and external progressreports.• Developed oral presentations and delivered to 130+ individuals on internal processing procedure via Zoom.• Researched and tracked affiliate stake-holder procedures to develop comprehensive lists to improve efficiency in teams processing time and accuracy.

Loveland, Ohio, United States

• Led and oversaw team in content development, design, & revision of over 12 System Operational Procedural manuals.• Maintained internal and external communication between clients and customers.• Trained new hires on procedures and processing.• Managed internal research, email distribution and survey assessment for corporate event planning committee.• Organized and managed office closing raffle during height of Covid for 40+ employees.

Loveland, Oh

• Analyzed & maintained case management on the eligibility of 7,000+ claims in the 2010 Deepwater Horizon oil spill settlement project.• Led small revision projects to determine complex case outcomes.• Two-time recipient of employee of the month.• Identified ways to improve efficiency in operations and implemented process changes.• Met deadlines while maintaining high-quality deliverables.

Cincinnati, Ohio, United States

• Conducted psychosocial assessments for cancer patients and their families• Developed and administered support programs for cancer patients• Responded to acute patient crises• Revised and developed social work department policies• Conducted Juxtaposition of cancer related professions to inform Cancer Unit of teamneeds

Blue Ash, Ohio, United States

• Co-facilitated psychosocial support groups • Developed & facilitated numerous programs to meet cancer patients' psychologicalneeds as well as their support persons.• Administrated and reviewed assessments, distress screenings, and evaluations • Advocated for Cancer policy revision, directed to Ohio legislators• Introduced and conducted diversity and inclusion assessments for minority participants

Kenwood, Oh

• Offered position as Fulfillment Lead April 2015• Fill-in Fulfillment Lead consisting of task delegation, time management, and reporting to manager • Recipient of Macy’s “Everyday Magic” reward card September 2014 • Data Analysis utilizing SP Manager System• Floor merchandising and inventory management

Mason, Ohio, United States

• Promoted from Intern to Office Assistant • Assisted with client registration including scheduling, intake, and insurance processing• Analyzed client behavior patterns in order to predict future business trends• Participated in case-by-case client analysis

Monroe, Oh

• Promoted and increased sales through development of consultative relationships with customers and co-workers, while pursuing a secondary education.• Assisted with managerial duties such as new employee training and EOD closure procedures.• 3 time recognition as 1 of 3 top weekly ADT salespeople of 20+ employees.

Master'S Degree, Masters Of Science In Social Administration

Bachelor’S Degree, Psychology & Communications

Activities and Societies: ADVANCE, IDENTITY, Student Body of Christ (S.B.O.C)