Maria Craiu Email & Phone Number

Cockroach Labs is the creator of CockroachDB, the most highly evolved cloud-native, distributed SQL database.

Zapnito is the SaaS online community platform for intelligence-driven organizations. Powering branded, expert communities that allow members to learn, share knowledge and collaborate.An all-in-one community and learning platform, Zapnito provides all the tools you need to engage, retain and grow your communities so they stay longer, spend more, and encourage others to do the same.Being part of a great customer success team in this SaaS start-up helped the development of my skills in this industry. Apart from being empathetic, diplomatic and solution-oriented, I have learned to align with customers and their goals, think strategically, assess various problems and achieve success, as well as create useful, strategic content for both the team and the client. My passion for helping customers and my data-driven approach have helped me to expand my ability to identify which stage a business has reached, determine which KPIs are crucial for decision-making processes, and develop the right success metrics.I have managed a portfolio of 25 clients operating across a range of industries, including SaaS, B2B, B2C, Publishing, NGO and Events. I have run kick-off calls alongside the Sales team, training and onboarding sessions, engagement workshops; I have shared strategic recommendations which helped improve their stickiness levels (up to 5 - 8%), engagement metrics (from 20% to 48%), and reduce the time spent onboarding their users to 35%. Having communicated with clients from the exec levels to community managers, I also developed my prioritisation skills, working under pressure and handling escalated customer issues.

Edinburgh, United Kingdom

In this role, I developed a deep understanding of the company’s products which allowed me to track and assist customer usage. By leading training sessions and working closely with the Data department, I compiled a glossary of general financial and in-house terms that were used to enhance the customer experience. I worked with both in-house systems and the MS Office Suite to create a new customer health system that successfully tracked key data points from our clients, as well as maintaining the Intercom system, assisting our clients with all of their queries.

Edinburgh, United Kingdom

As a data analyst, I developed knowledge that allowed me to identify key data points within financial statements relating to M&A transactions, managing a part of the proprietary database and leading an in-house project. While on the project I coordinated processes, increasing productivity within the team, quality checked entry points, all while meeting 48-hour deadlines for other tasks. I worked closely with the Data team as well as training new staff, creating process documentation and contributing to the improvement of work procedures and growth of the M&A database. Success within this role has led to progression into becoming a Customer Success Executive.

Bucharest, Romania

I was responsible for one of the biggest iOS projects (Dungeon Hunter 5) while working on more than eight other ones, resolving multiple bugs on each. I completed daily reports that were sent to project managers worldwide and maintained close communication with different developers and product managers from all around the globe. My focus was on training future colleagues, which in turn led to recruiting more than ten individuals. I also collaborated with the Automation team and assured support for several mobile projects, learning and using daily in-house automation and data analysis tools as well as JIRA and Confluence.

Bucharest, Romania

Bucharest, Romania

In this company, I initiated new partnerships and strengthened the existing ones, administrating the social media channels and gaining followers on Facebook and YouTube, managing the official website’s comment section. I assured support for the Graphic Design team, helping in the development of new scenarios that were used for the bigger games and I proposed ideas for new projects, which were put into practice by the team.

Bucharest, Romania

I was in charge of organizing monthly parties in the underground scene of Bucharest, negotiating with different club owners; I kept an open line of communication with the community, both online and in-person, answered queries and provided any support they required; I administered the social media channels and I also wrote press releases, articles and took interviews, which can be found on the official website.

Bucharest, Romania

At this NGO, I communicated with sponsors and partners and helped the PR team freshly reach the targeted public. Through the magazine I developed my creative skills: I wrote articles about urbanism and environmentalism, interviewing relevant people from those specific fields, my stories being published in the Green Report magazine. I was also responsible for maintaining a close relationship with partners for the annual environmental event, GBI.

Bucharest, Romania

In my time as a journalist for a teen magazine I wrote several articles about history, interviewed young Romanian artists, and wrote several concert reviews.

Bucharest, Romania

Having the theater as a launch in my acting career, I performed on the greatest stages of Bucharest (Bulandra, Teatrul de Comedie, Ion Creanga, Sala Preoteasa), overcame my shyness, I learned to be patient, understanding, and communicative.

Bucharest, Romania

In this organization I developed my leadership skills, I got myself heard and known for my ideas, always finishing, with ease, the projects that I've been tasked with, communicating effectively with people from different social surroundings.

Master’S Degree, Political Communication, Leadership And Electoral Marketing

Bachelor'S Degree, Public Relations, Advertising, And Applied Communication

In my student years, I worked with competent professors who taught me how to write press releases and develop communication strategies. I.

Ged, Humanities/Humanistic Studies

Activities and Societies: I joined the Theater club, Experimenthalia, and I participated in several school Olympiads and competitions.