Tapan Master Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

Leading a cross-functional team spread across Eastern Europe & India, for streamlined program execution for our strategic clients. Successfully implemented large, complex technology solutions across various industries and geographic locations to drive business growth and expansion.Through user interviews and data analysis, pinpointed key user frustrations and spearheaded a modern solution that fueled improvements in user efficiency and productivity.Spearheading the go-to-market (GTM) strategy for India, delivering demos and pitching tailored solutions to clients based on their specific use cases.Product Roadmap and enhancements to include NLP and Gen AI capabilities for wider and more current applicability across multiple client use cases.

Mumbai Area, India

I’ve led a dynamic team of professionals (~50 employees and contractors) to develop transformative products, driving both internal optimization and client empowerment. My focus was on creating and executing a technical blueprint designed to exponentially increase productivity and revenue. As a Technology Leader, I have thrived in fast-paced, business-driven environments where strategic attention is required across multiple priorities.A key responsibility has been managing the technology budget with precision, balancing resource costs with both local and global licensing fees, demonstrating my strong financial acumen. My passion for automation has driven me to identify and implement various Robotic Process Automation (RPA) solutions, replacing manual processes for both internal teams and clients, significantly boosting operational efficiency and productivity.Collaboration has been integral to my success. I partnered with APAC teams to establish a pioneering Tax Technology Centre of Excellence (CoE) in India, which not only expanded revenue in the Indian market but also optimized technology cost management, ensuring maximum resource utilization across our large teams. Additionally, I spearheaded an Ideation Campaign within our Tax Practices, fostering innovation by identifying manual processes, assessing their commercial impact, and delivering technology-driven solutions to maximize value.My leadership has delivered far-reaching results. I led initiatives to reduce manual labor, achieving substantial annual savings. My strategic acquisition of a product license that integrated OCR, RPA, and Machine Learning dramatically cut invoice processing times. My journey is defined by innovative thinking, strategic leadership, and measurable outcomes.

Mumbai Area, India

Led a program to make all customer-facing Web & Mobile Applications ADA (Americans with Disability Act) compliant for USA market. Executed projects in Consumer Banking; defined project scope, metrics (CTQ), requirements analysis, testing, UAT and prod support. Drove Ops Process Automation using RPA, resulting in improved efficiency, cost & resource saving (reduced team from 45 to 7)

Mumbai Area, India

Efficiently managed monthly release portfolio for Alternative Investment Services. Successfully established effective process around demand management, prioritization, and capacity management, aligned with organizational needs

Mumbai Area, India

Directed a team of Business Analysts & Project Managers for delivery of large Projects/ Digital Programs to implement Web Portal for Personal Loan, Mobile Application for Sales Team, Mobile Solution for Rural Loan Collection and IVR Implementation, which helped increase growth by about 20%. Played a key role in implementation and maintenance of CRM (CRMNext) and Lending Solution (FinnOne)

Mumbai

Led a team of 50+ Systems Analysts and Project Managers to support Mortgage LOB, technology delivery. Created COE to share ideas, learning and focus on process governance. Developed capabilities in India for E2E Project Delivery.

Agoura Hills, Ca

Delivered key business enabling initiatives with project cost of $0.5-$3.5M and resulting benefits from $10M- $30M annually with project financials within limit of +/- 3%. Received Annual Platinum Award.

Agoura Hills, Ca

Mclean, Va

Collaborated across all stages of systems development lifecycle from requirement gathering, testing to production releases. Translated verbal customer requirements into written use cases and testable development stories- Artifacts included BRD, FRD, & Wireframes Process Flows.

Vadodara Area, India

Ms, Electrical Engineering Technologies/Technicians

Be, Electronics Engineer

High School