Thomas Mathis Email & Phone Number

Richardson, Texas, United States

As an Experience Manager at Genpact, my mission is to facilitate the growth and development of our team members by delivering high-quality candidates through interviews and get their journey started with the company. I play a pivotal role in ensuring that our employees are equipped with the knowledge and skills they need to excel in their roles from day one.

Richardson, Texas, United States

As a Senior Trainer at Genpact, I play a pivotal role in elevating the quality and effectiveness of our training initiatives. With a Master Trainer certification that allows me to conduct Train the Trainer (T3) sessions, I not only train employees but also empower other trainers to excel in their functions.Key Responsibilities:Training Excellence: I lead.

Richardson, Texas, United States

Training Excellence: I lead by example, delivering high-impact training sessions that ensure our associates are well-prepared for their roles.Admin Tasks and Reports: I take on administrative responsibilities, helping with managing training schedules, materials, and reports to ensure the smooth operation of our training programs.Performance Feedback: I.

Richardson, Texas, United States

Began the process by learning how to help other associates. Then moved into a training role and began teaching new hires the needed content to be successful in their new positions. Managed a classroom and ensured the associates were successful and retained the needed information. Also helped with any questions associates had in production to ensure to.

Richardson, Texas, United States

In my role as a Process Associate, I am responsible for providing top-tier customer service through chat and phone channels. I have consistently demonstrated my commitment to excellence by achieving outstanding performance metrics and delivering exceptional service to our valued customers.Key Responsibilities:Customer Engagement: I engage with customers.

Richardson, Texas, United States

As a Customer Service Associate, I delivered dynamic customer experience to customers with a range of issues regarding Auto Finance.

Richardson, Texas, United States

My duties expanded again when I transferred to a store in Plano Texas. I accepted the role of Customer Service Manager. I still performed the Cashier duties as needed while managing two Service Desk and Money Center, and I facilitated the training of associates in all three areas as some roles were combined in the smaller location. I was then also trained.

Lancaster, Texas, United States

My duties expanded when I accepted the role of Customer Service Manager. I still performed the Cashier duties as needed. Was trained and managed two additional areas the customer service desk and the money services center as needed. We as the CSM were also the direct supervisors for the cashiers and the front end of the store. So we confirmed schedules for.

Lancaster, Texas, United States

With my role as a cashier my primary job duties were to interact with customers and provide excellent customer service and assist them with any immediate needs during their time in the store and during the checkout process. I also assisted with inventory rotation near the registers and keeping the working area clean and in working condition.