Thomas Mathis Email & Phone Number

Austin, Texas, United States

Austin, Texas, United States

• Direct operations from logistics and transportation through quality assurance, gaps analysis, and project management. Consult with executives and facilitate monthly presentations to identify opportunities, make.
• Promoted to Program Manager (from Logistics Manager) to lead planning, design, and oversight of 4PL Control Tower that provides real-time analytics and data to stakeholders, enabling responsive business model.
• Developed reverse logistics model that reduced customer processing by 5 days, delivered $250K in cost savings (freight), and improved customer retention by 5%.
• Named Subject Matter Expert (SME) on logistics and transportation initiatives.
• Traveled frequently to Singapore to build stakeholder relationships across the supply chain.
• Partnered with HR to create a workplace culture focused on productivity, collaboration, and accountability.

Austin, Texas, United States

• Guided Logistics team responsible for inventory control, supplier relationships, transportation, and 3PL. Introduced and refined process improvements based on Lean model to ensure continuous success. Managed projects.
• Led Kaizen event to an analyze root causes of damages and introduced process resulting in 15% improvement.
• Established inbound and outbound transportation models in partnership with key stakeholders, including 3PL providers, suppliers, customers, and field support organizations (FSOs).
• Represented team at Trade Council and Logistics Council meetings to ensure alignment with regional initiatives and corporate vision.
• Designed and facilitated training programs for staff members across organizational levels.

Alpharetta, Georgia

• Led team of seven responsible for daily operations, procurement, logistics, supply chain, customer service (call center), and project management. Defined SOPs and established clear metrics to track performance, as well.
• Identified and implemented cost savings by collaborating across Operations, IT, and Service Delivery teams.
• Advocated for organizational change initiatives and communicated changes to team members with an emphasis on maintaining morale while generating buy-in.
• Restructured call center operations and customer service policies to improve the customer experience.

Atlanta, Georgia, United States

• Managed team of three managers responsible for process improvements and daily operations within 3PL environment. Administered transportation and operating budgets. Led project management, including scope of work.
• Renegotiated transportation contracts to reduce annual budget by 15% for parcel and LTL shipments.
• Introduced UPS Store and Mail Innovations Returns, which improved warranty utilization (while reducing replacement device shipments), enhanced customer satisfaction, and cut freight costs by $100K per year.
• Improved inventory accuracy while also reducing operating costs, resulting in 2017 Summit Award and several

Memphis, TN

• Oversaw logistics, supply chain, and financial analysis and reporting for the company. Evaluated KPIs across operations and identified areas of opportunity and potential cost savings. Communicated recommendations with.
• Managed cross-functional projects focused on process improvements, leveraging Lean Six Sigma tools, principles, and methodologies to maximize performance.
• Served as liaison to supply chain teams across the company, as well as other business units, and reported to leadership on potential obstacles and issues related to the supply chain.
• Contributed to product launches by leading project strategy from the scope of work planning and timeline creation through delivery.
• Reduced operating budget by 10% through effective KPI design and implementation.

Education record

Diploma, General Studies