Tom Mccann Email & Phone Number

Parsippany, New Jersey, United States

Parsippany, NJ

• Collaborated with and mentored technical staff, promoting partnership, credibility, and teamwork.
• Designed standardized employee growth plans to foster an environment where technical staff could build their competencies and achieve personal and company goals.
• Cultivated partner relationships with multiple vendors throughout the MSP space to constantly improve client value propositions.
• Mange teams of 25 network engineers, system administrators, professional services teams & service coordinators.
• Coordinate business continuity plans and optimized plans strategically and developed policies and procedures to align with and reflect organization's vision and goals.
• Lead design and launch of Strategic CloudBridge Desktop as a Service platform.

Parsippany, NJ

• Oversee MSP Operations for 100+ clients with over 4000 endpoints, managing a team of 12 technicians from help desk through engineering.
• Managed operations budgets to align service and project requirements with business goals.
• Developed standard operating procedures and business continuity plans for our outsourced client.
• Design full scale technology solutions with emphasis on network design and virtualization.
• Create and refine service workflows in Connectwise Manage PSA and developed monitors and scripts in Connectwise Automate RMM.
• Lead transition from hosted exchange reseller to Direct Cloud Solutions Provider for Microsoft Office 365.

Livingston, New Jersey

• Managed a team of 5 Technicians, overseeing their daily activities and taking responsibility for the smooth running of all technological operations.
• Handled high level escalation leveraging problem-solving skills in ensuring resolution of issues.
• Served as solutions architect in multiple verticals.
• Audited networks and security systems to identify vulnerabilities.
• Developed and implemented developmental action plan to increase productivity, client and vendor relationship management and long-term partnerships.
• Designed and implemented plans to secure networks against breach, destruction, or accidental modification.