Todd Mccartney Email & Phone Number

Boston, MA, US

Responsible for the success of Product Support Engineers, and Knowledge Management TeamBuilding a scalable worldwide team providing best-in-class support and services.Evolving and improving the Customer Experience through the Employee ExperienceReset and improved the Services to Engineering relationship, from ticket inception through closure.Creating a.

Washington, DC

Building our consulting offerings to meet the demands of incoming data and client requests.Lead representative in creating company-wide skills, growth, and career planning cycle.Led the Technical Services department in successful integrations of client data, process improvement, and scalable future growth.Rebuilt incoming data profiles and models.Planning.

Portsmouth, NH

Managed a customer success team of geographically disperse support engineers for CA’s Single Sign-On, Advanced Authentication, and Privileged Access/Identity Management products. Coaching engineers and adjusting delivery behaviors to meet KPI goals was a key component of my role.

Designed, created and ensured the continuity and delivery of a paid premium support model to all products on a global scale; generating revenue of over $8 million in half a year. The program features semi to dedicated senior level support engineers aligned to a specific client’s infrastructure and needs. Turned completed program over to program department.

Delivery of proactive technical support for SSO/Siteminder enabled infrastructures through the management of dedicated senior level engineers in a highly specialized dedicated support model.

Addison, TX

Lead the design of a standard architecture for single sign-on, identity management, and PKI infrastructures. Oversaw the design, installation, configuration, support, and documentation of software components - ensuring redundancy and high-availability in a variety of enterprise-wide singe sign-on environments.

Norwich, CT

Internet Technology Architect/Team LeadArchitect of internet security, web enabled applications and infrastructure upgrades. Managed a team of eight developers located around the country.