I’m a diligent and down-to-earth Google certified IT Support Professional with over a decade of experience focused primarily around pre/post product support and application administration. I have an extensive background in IT/Application support and years of providing top-tier client experiences for companies such as PayPal, GoDaddy, and DoorDash. I love finding solutions, acquiring knowledge, and being creative! In my most recent position as a Business Systems Analyst I was responsible for administration of our ERP system (NetSuite), technical support for both internal and external users, and optimizing our internal processes to best maintain data integrity. In my prior role as a Client Care Specialist for Navaera Sciences I provided application training/demonstration, collaboratively carried out user access testing, and provided pre/post product support via our helpdesk ticketing system JIRA. Let's connect and explore how I can contribute to your organization's success!
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Netsuite AdministratorValcourt GroupPhoenix, Az, Us
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Business System SpecialistZevx Inc. Mar 2023 - Jul 2024Gilbert, Arizona, United States- Assist IT team with L1 support, including account and hardware management utilizing Active Directory, Office 365 Admin, and Okta admin panel. - Responsible for creating/managing custom forms, fields, and saved searches within NetSuite- Utilize SuiteAnalytics to create and manage custom reporting needs- Create and manage custom workflows via SuiteFlows- Arrange and publish NetSuite dashboards, KPI's, and other tools based on the needs stakeholders- Regularly process and execute part number creation requests, BOM creations/revisions, change orders, and other related document control requests- Provide support to end-users, address inquiries, troubleshoot issues, and provide training to maximize their effective use of NetSuite. -
Catalog SpecialistDoordash Sep 2022 - Mar 2023United States- Categorize provided items into proper product and brand taxonomies- Analyze large sets of retail-oriented data (item names, descriptions, images, etc.) and correct any discrepancies (i.e. incorrect spelling, manufacturer, etc) as per provided quality assurance guidelines.- Utilize Google Suite (Google Sheets) formulas and filters to format data entries before entries are uploaded to database.- Maintain an accuracy average of 95% or better while meeting/exceeding TPD (task per day) goal- Regularly communicate with team leaders and members via Slack and Zoom while working in a remote environment -
Client Care SpecialistNavaera Worldwide Nov 2018 - Dec 2021Scottsdale, Arizona, United States-Triage customer support requests provided through JIRA help desk ticketing system - Work remote while regularly providing technical support for B2B clients via email, phone and client facing meetings (Zoom, Microsoft Teams, etc.)- Plan and create training materials (video and documentation) for both internal and external users.- Utilize project management strategies to coordinate user acceptance testing- Provide pre and post product support for proprietary FinTech SaaS- Utilize common SQL queries to retrieve and extract data. -
Lead Behavior CoachBrain Balance Nov 2016 - Feb 2018Gilbert, Arizona, United States- Balance efficiency with empathy to direct productive yet personal sessions - Lead and participate as a rotating team of 5 coaches responsible for sensory-motor training sessions for as many 15 kids daily (excluding Sunday)- Study and research introductory concepts of early neurological development of to ensure that programs are as effective and efficient as possible- Transfer and organize raw data (customer name, contact info, address, etc) from Excel into Salesforce CRM for new and existing client outreach.- Maintain high-energy while guiding up to 6 children per hour with behavioral and social difficulties through various sensory motor exercises.- Market services to the public via social media, phone contact and trade show appearances -
Technical Sales Support SpecialistGodaddy Nov 2015 - Nov 2016Mesa, Arizona, United States- Provide technical support for domain name registration, DNS configuration, and web server management (shared hosting)- Assist clients with basic graphic and UI design using either WordPress or GoDaddy Site Builder- Consult with clients about the current size and state of their business and discover opportunities for growth- Drive sales by offering products that will simplify or enhance their small business
Thomas Mccray Education Details
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Skyline High School3.8
Frequently Asked Questions about Thomas Mccray
What company does Thomas Mccray work for?
Thomas Mccray works for Valcourt Group
What is Thomas Mccray's role at the current company?
Thomas Mccray's current role is NetSuite Administrator.
What schools did Thomas Mccray attend?
Thomas Mccray attended Chandler/gilbert Community College, Skyline High School.
Who are Thomas Mccray's colleagues?
Thomas Mccray's colleagues are Raymond Fornicola, Alfonso Duran, Jeff Swonke, Hilda Castellanos, Pandora Hayes, Braxton Clopp, José Enrique Saavedra Romero.
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