Thomas Mccray Email & Phone Number

Phoenix, Az, Us

Gilbert, Arizona, United States

- Assist IT team with L1 support, including account and hardware management utilizing Active Directory, Office 365 Admin, and Okta admin panel. - Responsible for creating/managing custom forms, fields, and saved searches within NetSuite- Utilize SuiteAnalytics to create and manage custom reporting needs- Create and manage custom workflows via SuiteFlows- Arrange and publish NetSuite dashboards, KPI's, and other tools based on the needs stakeholders- Regularly process and execute part number creation requests, BOM creations/revisions, change orders, and other related document control requests- Provide support to end-users, address inquiries, troubleshoot issues, and provide training to maximize their effective use of NetSuite.

United States

- Categorize provided items into proper product and brand taxonomies- Analyze large sets of retail-oriented data (item names, descriptions, images, etc.) and correct any discrepancies (i.e. incorrect spelling, manufacturer, etc) as per provided quality assurance guidelines.- Utilize Google Suite (Google Sheets) formulas and filters to format data entries before entries are uploaded to database.- Maintain an accuracy average of 95% or better while meeting/exceeding TPD (task per day) goal- Regularly communicate with team leaders and members via Slack and Zoom while working in a remote environment

Scottsdale, Arizona, United States

-Triage customer support requests provided through JIRA help desk ticketing system - Work remote while regularly providing technical support for B2B clients via email, phone and client facing meetings (Zoom, Microsoft Teams, etc.)- Plan and create training materials (video and documentation) for both internal and external users.- Utilize project management strategies to coordinate user acceptance testing- Provide pre and post product support for proprietary FinTech SaaS- Utilize common SQL queries to retrieve and extract data.

Gilbert, Arizona, United States

- Balance efficiency with empathy to direct productive yet personal sessions - Lead and participate as a rotating team of 5 coaches responsible for sensory-motor training sessions for as many 15 kids daily (excluding Sunday)- Study and research introductory concepts of early neurological development of to ensure that programs are as effective and efficient as possible- Transfer and organize raw data (customer name, contact info, address, etc) from Excel into Salesforce CRM for new and existing client outreach.- Maintain high-energy while guiding up to 6 children per hour with behavioral and social difficulties through various sensory motor exercises.- Market services to the public via social media, phone contact and trade show appearances

Mesa, Arizona, United States

- Provide technical support for domain name registration, DNS configuration, and web server management (shared hosting)- Assist clients with basic graphic and UI design using either WordPress or GoDaddy Site Builder- Consult with clients about the current size and state of their business and discover opportunities for growth- Drive sales by offering products that will simplify or enhance their small business

Marketing, 3.8

Activities and Societies: Honor's Program, Presidential Academic Award,

High School Diploma, 3.8