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Thomas Mccray Email & Phone Number
VP of Customer Experience
at
SNOW
LinkedIn matched
✓ Verified Jun 2026
2 data sources
Profile completeness 71%
Current company
Role
VP of Customer Experience
Location
Greater Phoenix Area, United States, United States
Company size
Who is Thomas Mccray? Overview
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Quick answer
Thomas Mccray is listed as VP of Customer Experience at SNOW, a company with 122 employees, based in Greater Phoenix Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Thomas Mccray.
Thomas Mccray previously worked as Director of Customer Experience at Snow and Operations Manager Customer Service at American Home Shield.
Company email context
Email format at SNOW
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SNOW
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Profile bio
About Thomas Mccray
I am an experienced leader in consumer and business modeled sales and service strategies. My genuine enthusiasm for employee development and drive for achieving performance goals have contributed to me being a valued contributor to the success of every company I've worked for.My passion towards the success of every employee has helped with successful succession planning while extracting the utmost of potential from each employee. I am also co-founder of Grand Scheme Music Group and manage "21 the Producer" aka "Listen2Koach". Most recent credits include "Gospel" by Dr. Dre and Eminem and "Tuxedo" by The Dream.-30+ years inbound/outbound, business and consumer based sales and customer service leadership experience-Excellent business acumen along with a keen understanding of call center metrics and their relational impact-Outbound and inbound call flow process improvements, operational procedures, training development and implementation-Selection interviews, employee selection, terminations -Execution of employee career development strategies-Maintain high levels of morale, energy and motivation throughout the organization
Current workplace
Thomas Mccray's current company
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Snow
9 roles
Thomas Mccray work experience
A career timeline built from the work history available for this profile.
Vp Of Customer Experience
Current
Oct 2024 - Present
Director Of Customer Experience
Jul 2021 - Oct 2024
Operations Manager Customer Service
May 2020 - Jul 2021
Sr. Operations Manager Contact Center
Mar 2016 - May 2020
Contact Center Operations Manager
Mar 2015 - Mar 2016
Contact Center Operations Manager
-Manage up to 180 Customer Service Representatives (CSR) and 12 Supervisors -Monitor and improve schedule adherence-Grow new account order rate (Activation Rate)-Oversee and grow customer experience (NPS)-Host call calibrations and various call behavior monitoring activities-Maintained employee attrition rates below industry benchmarks-Management of.
Sep 2011 - Mar 2015
Sales Manager
Secured Servers/Phoenixnap
-Sales of data center services and servers -Prepare server quotes to customer technical specifications-Follow-up on customer inquiries and close the sales cycle-Process customer payments/purchase orders
Aug 2010 - Mar 2011
Call Center Manager
-Manage up to 140 inbound Sales Agents and 6 Supervisors-Grew closing ratios from 23% to 26% 2008 to 2009-Designed and implemented OB calling strategy – closed 13% of no sale customers-Designed and implemented sales lead referral program with Budget Trucks-Project manager for “Preferred Partners” business outsource program-Represent company at industry.
Mar 2002 - Jan 2010
Team & coworkers
Colleagues at SNOW
Other employees you can reach at trysnow.com. View company contacts for 122 employees →
MD
Md Delowar Hossain
Colleague at SnowIlford, England, United Kingdom, United Kingdom
View →
SA
Sydney Algeri
Colleague at SnowGreater Pittsburgh Region, United States
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MM
Magd Mater
Colleague at SnowCairo, Cairo, Egypt, Egypt
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JF
Judeson Fernando
Colleague at SnowChennai, Tamil Nadu, India, India
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MM
Magali Monchalin
Colleague at SnowValleiry, Auvergne-Rhône-Alpes, France, France
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AR
Alex Ribeiro
Colleague at SnowMettmenstetten, Zurich, Switzerland, Switzerland
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GG
Geri Gjata
Colleague at SnowAlbania, Albania
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AH
Amina Hyatt
Colleague at SnowBrooklyn, New York, United States, United States
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LM
Linmaung Maungoo
Colleague at SnowSeattle, Washington, United States, United States
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DE
Dhanesh Ek
Colleague at SnowAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates, United Arab Emirates
View →
Md Delowar Hossain
Colleague at SnowIlford, England, United Kingdom, United Kingdom
View →
SA
Sydney Algeri
Colleague at SnowGreater Pittsburgh Region, United States
View →
MM
Magd Mater
Colleague at SnowCairo, Cairo, Egypt, Egypt
View →
JF
Judeson Fernando
Colleague at SnowChennai, Tamil Nadu, India, India
View →
MM
Magali Monchalin
Colleague at SnowValleiry, Auvergne-Rhône-Alpes, France, France
View →
AR
Alex Ribeiro
Colleague at SnowMettmenstetten, Zurich, Switzerland, Switzerland
View →
GG
Geri Gjata
Colleague at SnowAlbania, Albania
View →
AH
Amina Hyatt
Colleague at SnowBrooklyn, New York, United States, United States
View →
LM
Linmaung Maungoo
Colleague at SnowSeattle, Washington, United States, United States
View →
DE
Dhanesh Ek
Colleague at SnowAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates, United Arab Emirates
View →
FAQ
Frequently asked questions about Thomas Mccray
Quick answers generated from the profile data available on this page.
What company does Thomas Mccray work for?
Thomas Mccray works for SNOW.
What is Thomas Mccray's role at SNOW?
Thomas Mccray is listed as VP of Customer Experience at SNOW.
Where is Thomas Mccray based?
Thomas Mccray is based in Greater Phoenix Area, United States, United States while working with SNOW.
What companies has Thomas Mccray worked for?
Thomas Mccray has worked for Snow, American Home Shield, Lexington Law Firm, Paypal, and Secured Servers/Phoenixnap.
Who are Thomas Mccray's colleagues at SNOW?
Thomas Mccray's colleagues at SNOW include Md Delowar Hossain, Sydney Algeri, Magd Mater, Judeson Fernando, and Magali Monchalin.
How can I contact Thomas Mccray?
You can use AeroLeads to view verified contact signals for Thomas Mccray at SNOW, including work email, phone, and LinkedIn data when available.
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