Strategic Leadership: Provide strategic direction and leadership to the organisation, ensuring alignment with long-term goals and objectives, and fostering a culture of excellence and innovation.Policy Development and Implementation: Oversee the development and implementation of policies and procedures that promote best practices, compliance with NDIS standards, and the overall effectiveness of the organisation.Financial Oversight and Reporting: Manage the organisation’s budget… Show more Strategic Leadership: Provide strategic direction and leadership to the organisation, ensuring alignment with long-term goals and objectives, and fostering a culture of excellence and innovation.Policy Development and Implementation: Oversee the development and implementation of policies and procedures that promote best practices, compliance with NDIS standards, and the overall effectiveness of the organisation.Financial Oversight and Reporting: Manage the organisation’s budget and financial resources effectively, ensuring financial stability and sustainability while optimising resource allocation for maximum impact.Performance Monitoring and Reporting: Regularly monitor and evaluate the organisation’s performance, using data and feedback to identify areas for improvement, and reporting progress to the board of directors and other relevant parties. Show less

Develop and Implement Support Programs: Create and oversee tailored programs that address the unique needs and experiences of children, young people, adults, and their families, ensuring each participant receives personalised support.Foster Inclusive Practices: Promote and implement inclusive practices within the organisation that recognise and mitigate social and structural barriers, ensuring all participants have equal access to opportunities.Collaborate with Stakeholders:… Show more Develop and Implement Support Programs: Create and oversee tailored programs that address the unique needs and experiences of children, young people, adults, and their families, ensuring each participant receives personalised support.Foster Inclusive Practices: Promote and implement inclusive practices within the organisation that recognise and mitigate social and structural barriers, ensuring all participants have equal access to opportunities.Collaborate with Stakeholders: Work closely with NDIS participants, their families, and external stakeholders to understand their needs and experiences, and to develop effective solutions that enhance their quality of life.Train and Mentor Staff: Provide training and mentorship to staff members, equipping them with the skills and knowledge to effectively support NDIS participants and address the barriers they face.Monitor and Evaluate Outcomes: Continuously assess the effectiveness of support programs and initiatives, using feedback and data to refine and improve services, ensuring they meet the evolving needs of NDIS participants and their families.Ensure Compliance with NDIS Principles: Guarantee that all practices and programs align with NDIS principles, ensuring that support services are delivered in a fair, equitable, and effective manner, upholding the highest standards of care and support for NDIS participants. Show less

Provide concise, accurate and timely operational decisions in response to government scheme technical and legal issues raise by the public and other legal professionals. Construe operational processes internally and externally in line with Australian federal and state government bills, regulations and administrative law. Liaison with other state agencies and industry stakeholders knowledge share and uniformly apply similar decisions across multiple Australian federal and state… Show more Provide concise, accurate and timely operational decisions in response to government scheme technical and legal issues raise by the public and other legal professionals. Construe operational processes internally and externally in line with Australian federal and state government bills, regulations and administrative law. Liaison with other state agencies and industry stakeholders knowledge share and uniformly apply similar decisions across multiple Australian federal and state Schemes. Show less

Intra- and Inter-EU import and export control regulations management.Dual Use technology import and export controls management (incl. France ANSSI).Local import/export government controls management and implementation in Middle East and African developing and developed countries.Manage country-specific Type Approvals, LOA, EMC, PVoC, EasyPASS Programme, Pre-shipment Inspection, EPA Levies across all EMEA countries.Project management on large-scale key deployments… Show more Intra- and Inter-EU import and export control regulations management.Dual Use technology import and export controls management (incl. France ANSSI).Local import/export government controls management and implementation in Middle East and African developing and developed countries.Manage country-specific Type Approvals, LOA, EMC, PVoC, EasyPASS Programme, Pre-shipment Inspection, EPA Levies across all EMEA countries.Project management on large-scale key deployments into developing and established sites.Broker relationship management across EMEA region. Show less

Created workflows for Trade Compliance, Liability & Intellectual Property affairs across 5 external law firmsLiaised with international (European) companies interested in selling their products into the Australian-regulated consumer marketplace for Therapeutic/Medical, Cosmetic, Electronic, etc., products.Implemented warehouse receiving process, disseminating handbook across 150+ merchants & 250+ TVSN workers, which saw reduction of ‘Wait on Dock’ time.Drove a 60%… Show more Created workflows for Trade Compliance, Liability & Intellectual Property affairs across 5 external law firmsLiaised with international (European) companies interested in selling their products into the Australian-regulated consumer marketplace for Therapeutic/Medical, Cosmetic, Electronic, etc., products.Implemented warehouse receiving process, disseminating handbook across 150+ merchants & 250+ TVSN workers, which saw reduction of ‘Wait on Dock’ time.Drove a 60% reduction in time to resolve customer complaints by implementing escalation processesProduced 4 fashion & linen private-label brands with Merchandise Dept. Managed brands’ PLC & Supply Chain to bring to market within 6 months, becoming one of our best-selling Soft-Goods brandsLiaise with EU, ANZ & US test labs to ensure relevant paperwork for mandatory product-testing & claims prior to purchase order sign-off (i.e.; Azo-dye testing, care labelling, thread count tests, etc.) Show less

Senior Manager representing the Quality, Regulatory & Legal function for a 200+ person company. Line Manager for 5 senior quality and regulatory compliance experts reviewing over 100,000 SKUs, annually.Leadership Team member within Senior Management.Restructured the company's quality systems through over one year in accordance with ISO 9001:2015 resulting in shorter approval wait times, decreased rejection rates and increased company education.Reduced quality/compliance… Show more Senior Manager representing the Quality, Regulatory & Legal function for a 200+ person company. Line Manager for 5 senior quality and regulatory compliance experts reviewing over 100,000 SKUs, annually.Leadership Team member within Senior Management.Restructured the company's quality systems through over one year in accordance with ISO 9001:2015 resulting in shorter approval wait times, decreased rejection rates and increased company education.Reduced quality/compliance rejection rates ~12% YOY by creating an internal knowledge database, analysing quality reports, and conducting tailored educational 1:1’s with each department.Strong national and international government regulatory relationships with authorities in drug, textiles, cosmetics, skin, therapeutic devices, food, and electrical & electronics industries.Expert advisor in all matters concerning FDA, EU Consumer Rights Directive, TGA, NICNAS, Electricity (Consumer Safety) Act 2004, Australian Consumer Law, FSANZ, Australian Privacy Principles (APPs) and the Privacy Act 1988.Delivered ZERO compliance breaches during my TVSN tenure. Attention to detail and clear, proactive collaboration with all departments being my key strength, ensuring business integrity and legal compliance.Clarified internal data sources to create insights to drive senior management operational strategies.Created communication workflows for liability, litigation and intellectual property affairs across 5 external law firms. Show less

Grew the ANZ product operations team from 5 to 15, implementing core business processes which saw the team reach and stay at #1 in APAC within 4 months until the end of my tenure.Accelerated Groupon Australia’s revenue and profit, in partnership with the product sales team over 10 months, to market leadership levels as recognised by the “AU Online Group Buying Report Q4 2011”.Streamlined product sales insights & reporting for weekly executive management meetings to implement… Show more Grew the ANZ product operations team from 5 to 15, implementing core business processes which saw the team reach and stay at #1 in APAC within 4 months until the end of my tenure.Accelerated Groupon Australia’s revenue and profit, in partnership with the product sales team over 10 months, to market leadership levels as recognised by the “AU Online Group Buying Report Q4 2011”.Streamlined product sales insights & reporting for weekly executive management meetings to implement efficient operational processes and exported to Groupon overseas.Informed local and global management critical KPI progression by creating a newly streamlined reporting model which implemented and monitored performance metrics and benchmarks.Contributed to product strategy by assessing lawful viability of expansion (<10k products reviewed).Assisted sales make buying decisions by developing market analyses and merchant sales reports.Upskilled sales team of 15 by educating for the relevant industry regulatory framework, avoiding unnecessary time spent on ineffectual leads (merchants).Established a leading standard brand in Australia within the group buying/digital industry.Helped establish and define industry ‘Code of Conduct’ by collaborating with associations, businesses and government to optimise consumer experience and minimise consumer law breaches. Show less

Background check and establish potential leads for the Goods, Travel and National sales teams. Work with various sales teams to ensure weekly and monthly goals are delivered with new merchants.Review customer reports on quality of service and products to provide teams with monthly feedback scores.Proactive review on merchant performance (delivery times, product quality, service quality, etc.) and escalate issues or trends to management with summary.

Created engaging scripts within hours of hosting daily/weekly shows over digital and on national television.

Develop strong working relationships with clients, promoters and venues to ensure effective communication and continued service development.Manage the clients expectations to enable events to be built and on sale within the agreed timeframes and ensure a high level of accuracy.Presenting the post-event report and confirming settlement figures.Reporting on total event sales, identifying sales trends and actions that may be required to achieve the targeted goals for the… Show more Develop strong working relationships with clients, promoters and venues to ensure effective communication and continued service development.Manage the clients expectations to enable events to be built and on sale within the agreed timeframes and ensure a high level of accuracy.Presenting the post-event report and confirming settlement figures.Reporting on total event sales, identifying sales trends and actions that may be required to achieve the targeted goals for the client.Manage Box Office activities providing a critical communications link between the venue, the Box Offices and the client Show less