Retired program / project / systems development manager with over 40 years experience across a wide-range of financial, administrative and operational business applications. Industry experience includes manufacturing, retail, health care, banking and financial services. Accountable for budgets up to $3 million. Oversaw staff exceeding 20 IT professionals. Career Highlights:• Implemented lockbox document imaging application and successfully converted customers to new system; integrated separate platforms for scanning equipment and software, OCR engine and document repository. Vastly improved customer satisfaction. • Expanded portfolio acquisition capacity and directed acquisition of competitor mortgage business; converted 400,000 loans representing largest single loan conversion in company history; and transferred conversion code to client server platform. Increased conversion capacity 500%.• Led IT segment of legal entity name change project (supporting complex legal, financial and regulatory requirements) on schedule and within budget; modified applications across 6 loan origination and servicing units nationwide; developed/managed $2.2 million budget; assembled and managed project plan; coordinated business requirement identification and documentation. • Orchestrated development of automated mutual fund buy/sell system transmitting trade transactions overnight - earning $3 million annual discount; application replaced cumbersome manual procedure.Specialties: Project planning & management, quality assurance, resource planning & allocation, vendor and contract management, disaster recovery planning and testing, SDLC development/process improvement, Sarbanes-Oxley compliance, client management, needs assessment, staff development, department administration, budget management, strategic planning, electronic data interchange (EDI), document imaging.
Listed skills include Leadership, Crm, Business Analysis, Business Process Improvement, and 4 others.
