Tristan Gibbs Email & Phone Number

Assessed the needs of new accounts and developed onboarding plans that meet small business requirements. Oriented new customers with the Cytracom customer portal. Monitored and assessed the onboarding process for new customers to ensure their implementation is completed smoothly and on-schedule. Organized and scheduled welcome meetings with each new customer to prevent delays and establish a rapport with managed service providers (MPS).- Earned promotion based on attention to detail, customer service, and ability to consistently meet deadlines.- Improved onboarding operations by proactively contacting and following up with customers- Increased customer retention by identifying potential pain points and educating customers on best practices

Allen, Texas, United States

Manage 50+ requests per week for a platform that provides security, connectivity, and communication solutions to smallbusinesses. Collaborate seamlessly with managed service providers (MPS) and end users to enable quicktroubleshooting, escalation, and mitigation of unique requests. Navigate Google Looker to manage inventory and reviewinvoices. Prevent inventory shortages through accurate analysis of daily supply levels and product demand.Key Contributions:-Achieved turnaround time under 24 hours using Jira to plan and complete assignments efficiently.-Worked with Bandwidth and Flowroute to process 1,000+ phone and local number port requests.-Increased product adoption by mitigating diverse managed service provider (MPS) partner concerns.-Streamlined inventory control procedures by analyzing delivery, shipment, and product levels.-Partnered with software engineers to significantly improve internal database management system.-Advocated for higher accountability within company when team members attempted to break protocol.

Allen, Texas, United States

Interacted positively with user community through incoming calls and requests to identify, troubleshoot, and resolveaccess related issues. Upheld compliance with service level agreements, security controls, and corporate policies.Key Contributions:-Earned promotion based on excellent interpersonal, problem solving, and customer service skills.-Balanced priorities and expectations in a rapidly changing, multidisciplinary technical environment.

Jamaica, Ny

My responsibilities as a Senior Guest Advisor at Game Stop included opening and closing the store, counting cash at the beginning and end of the business day, preparing cash drops, phone and console trades, disinfecting the store during the pandemic, limiting the amount of customers in the store, inventory management, and receiving and shipping customers' orders online.