Torrie Mitchell Email & Phone Number

Greensboro, NC, US

• Managed multidisciplinary team of 60 associates covering three locations, that handle prior authorizations, transition of care requests, and network deficiency requests as well as discharge planning
• Addressed any immediate needs received from team in a calm manner
• Chaired monthly team meetings and occasional supervisor meeting, relaying feedback and coaching team when metrics underachieve
• Project management: Contributed to creation of revised training model for associates
• Track call metrics such as calls waiting to be answered in the phone queue, the number of associates on break and lunch at any given time, and the number of associates working on projects
• Increased TSF from 85% to 93%

High Point, NC

• Established as subject matter expert
• Performed research pertinent to the establishing, maintaining, and closing of open cases
• Passed quality audits with 85% and higher each month
• Conducted initial review of cases and triaged to Care Team through telephone calls, research, and creating solutions

• Completed and submitted all necessary insurance forms and electronic claims to process the claims in a timely manner as required by all third-party payers, resolving customer complaints
• Processed insurance/patient correspondence
• Assisted with prior authorization support for the team as needed

• Completed and submitted pharmacy verification obtained from Pharmacy Benefit Managers
• Recorded all program-specific correspondence into assigned patient records
• Researched payers and managed state assignment

• Complied with HIPAA regulations while logging information into appropriate database and triaging all program-specific mail to appropriate team leader
• Input all program-specific correspondence, including mail and faxed documents

Bachelor Of Science - Bs, Business Administration

Bachelor Of Arts - Ba, African American Studies