Led cross-functional projects that engage product, marketing, engineering, and operations teams in researching and building learning experiences and platform enhancements.Managed end-to-end course production, including collaboration with third-party content providers to produce up-to-date and engaging course materials on time. The courses I either led or supported the creation and maintenance of included Advanced Figma, Data-Driven Design, UX Academy, Career Services, UXA Foundations, Figma 101, and Design 101.Worked with program management and leadership to develop mid- and long-term instructional design roadmaps, aligning product development with business objectives.Planned and coordinated experiments with our platform and courses to positively impact company KPIs such as daily active users, on-time course completion rates, self-reported confidence gains, or upsell conversion rates.Strategized the integration of real-world client projects and advanced mentoring frameworks to improve student preparedness and career readiness.

Initiated and helped manage the revamp of Designlab’s flagship program, UX Academy, resulting in students being more likely to complete the bootcamp on time, increased net promoter scores, and boosted post-graduation job acquisition rates. Since the relaunch, UX Academy has been rated the top bootcamp to learn UX/UI design by SwitchUp, Course Report, and Forbes Advisor.Authored over 89,000 words of curriculum content, covering essential design topics such as user research, ideation and creativity, information architecture, visual design, and prototyping.Facilitated workshops and feedback sessions with internal teams, our mentors, and learners to identify pain points and brainstorm innovative solutions for course content and platform functionality.Served as an in-house resource for all LMS-related inquiries, assisting team members with platform navigation, troubleshooting, and best practices to maintain a smooth, user-centered learning environment.

Evaluated and then revised the curriculum of Designlab’s feeder course, UXA Foundations, resulting in a one-year conversion rate of 61%, an NPS of 87, and a 5-star rating on SwitchUp.Planned and conducted extensive user research to inform both marketing and product efforts. After interviewing fifteen active users and five prospective customers, I facilitated the team through synthesizing the data and summarizing our findings in four insight-rich personas.Provided guidance to team members on integrating new courses and programs with the broader product ecosystem. Wrote UX/UI design course content in collaboration with subject matter experts (SMEs), ensuring that instructional materials were accurate, engaging, and aligned with pedagogical best practices.Researched emerging trends in UX/UI design and online education to inform course offerings, ensuring relevance and competitiveness in the edtech landscape.

My freelance work allows me to play in various mediums and disciplines, and work with remarkable organizations like New York University, Infatuation, and the Ministry of Education in Taiwan. Services:• UX and UI design (end-to-end digital product design)• User research (foundational through evaluative research and synthesis)• Facilitation (design sprints, human-centered design workshops and trainings)• Graphic design (branding and identity, posters, billboards, infographics, illustrations)• Learning experience design (curriculum development, content writing and production)• Industrial design (research, sketching, model making, 3D modeling)(jack of all trades, master of SOME)

Participating in a 12-week fellowship to level up my understanding of climate science and greentech, collaborate with other fellows on a sustainable design project, and network with other climate-focused optimists, doers, makers, and entrepreneurs.

Co-designed and facilitated the Teaching and Learning Studio. This hands-on program helps professors and administrators take on the perspective of their students in the creation of classroom activities, entire courses, and campus-wide initiatives. Educators come away with having tackled several design challenges, new methods for solving systemic issues, flipped pedagogical models, and a newfound energy for teaching. Caused by the pandemic, we transformed this program into a two-week virtual workshop.Founding teaching team member and visual designer for the Innovative Teaching Scholars Program under the Thailand Stanford Research Consortium. Worked collaboratively to build a semester-long program specifically for Thai educators, led virtual workshops and lectures, coached eight incredible professors and administrators, and developed asynchronous course materialsCoached international college students through a two-month online training program where they practiced human-centered design and elevated the landscape of innovation and entrepreneurship at their respective institutions.

As interim program director, I co-directed umbau’s first-ever fundraising campaign, took lead on designing curriculum, and helped manage a team of 20 volunteers.umbau is a hybrid design studio and school for architecture that is driving change in the spaces we live in and the education we participate in. It was founded by architecture and design scholar William Tate in 2001 and is an educational non-profit recognized as a 501(c)3 by the IRS. umbau is more than a school or study abroad program; it is a vehicle for self-actualization and a call for a more sustainable way of designing, building, and living.

Facilitated design sprints and trainings on human-centered design for product, data science, customer service, and executive leadership teams at Cisco, Burton, New York Life Insurance, TED, Betterment, The NYC Department of Education, Shinola, and BNP Paribas.Organized and facilitated over 50 public-facing workshops from 2018 through 2020 that received an average rating of 8.7/10 from attendees. This role included setting the programmatic strategy, managing the budget, booking talent, managing partnerships, and designing the workshops provided for individuals wishing to amplify their skills in design thinking, group facilitation, user research, people-first leadership, change management and visual communication.Worked collaboratively with the marketing team to conduct consumer ethnography, define key personas for new business leads, and support with content creation for social media.

• Actively led curriculum design while also teaching human-centered design and facilitating workshops on various topics/skills such as social awareness, visual communication, design thinking, wearable statements, screen printing, and intentional living. • Collected qualitative and quantitative data to tailor the Hive experience to the needs of the stakeholders and to make predictions on new modalities and pedagogical shifts. • Mentored faculty, staff, and students in the creation of learning experiences and consumer products using methodologies grounded in design thinking and biologically inspired design.• Contributed to the expansion of the Hive branding by collaborating with the Creative Director in the creation of a strategy, community workshops, visual experiments, and graphic standards.• Redesigned the physical space, safety policies and programming for the Hive's screen printing studio and makerspaces. • Coordinated marketing efforts and oversaw website management.

• Took lead on evolving the Hive's curriculum by working closely with students, staff, faculty, and administration to develop new courses, workshops and activities that were designed to accelerate the creative capacity of students across the five undergraduate colleges. These co-curricular experiments increased student participation in the Hive by 415%.• Managed a team of five student staffers who helped in the development of curriculum.• Produced and/or led over 20 workshops including The Future of Design in Higher Ed, Design Thinking for Social Awareness, Creative Social Networking in Leadership, Unconventional Mediums: The Sharpie, Unconventional Mediums: Painter's Tape, and introductory Design Thinking workshops.• Designed and constructed the only makerspace that is open to students of all majors and all of five of the Claremont Colleges.

Planned and implemented a series of pop-up classes that focused on bringing hands-on learning experiences to students, faculty, staff, and community members. The goal of offering these co-curricular classes was to give our community the opportunity to engage in new and innovative subjects or activities not typically covered in a traditional curriculum. Class topics offered included 3D modeling and printing, business idea validation, LED building to programming, flat-pack design, laser cutting, biomimicry, glass blowing, design thinking, knee mill training, and environmental awareness.In addition to my program management responsibilities, I completed the following:• Branding and identity for JMU X-Labs• Taught classes on Design Thinking, flat-pack design, and laser cutting• Organized and set up the classroom and prototyping space in the newly renovated Lakeview Hall• Provided support with updates to the JMU X-Labs website• Operated makerspace equipment such as 3D printers, CNC, laser cutters and vinyl cutter

Without a doubt, it was the most avant-garde establishment ever to open and serve the people of Harrisonburg, VA. The Harrisonburg Printers Museum stocked over 100 LaserJet and inkjet printers newer than 1985 in 9 exhibits. The employees and I gave tours and hosted charity events beginning in June 2014. We have raised money for Hungry for Music, a non-profit in Washington, D.C., and the Robbie Page Memorial Fund. Our mission was to arouse in our patrons a profound interest towards abstract thought and a general openness towards new or unfamiliar solutions. Permanent exhibits include the aero-lite shelves, the printer pyramid, the candy-covered printer, the printer pin, the timeline exhibit, the treadmill of production, the ink display, the wall of Walter Wydel Jr., and the cord display.

Accepted and participated in a remote fellowship facilitated by Stanford University’s d.school where undergraduate students, such as myself, were charged with elevating innovation and entrepreneurship on our respective campuses. I worked with faculty, administrators, and four other students to assess the landscape of innovation and entrepreneurship at James Madison University and then devise programs and initiatives to address community needs. Working collaboratively, we planned and fundraised an annual hackathon (Bluestone Hacks), helped launch a new makerspace (JMU X-Labs), designed and led a series of pop-up classes, and facilitated both a regional and international meetup for fellows from other universities.

While working both independently and in multidisciplinary teams, I did market research, designed promotional products, developed case studies and advertisements, and assimilated user experience data for the firms new website to be launched in 2015. My employment at this company helped my understanding of the process architecture firms go through in order to obtain and complete projects. I observed and participated in the marketing of the firm by helping publicize our knowledge of the IBC and our design expertise. This helped develop credibility regionally.

Under the wings of some of the best-dressed men in the world, I learned the inner workings of the fine clothing business. Not only did they teach me how to dress with tastefulness, they were able to show me everything from the basic to the complex parts of working in retail. An understanding of the customer base and my use of interpersonal skills were key in showing the customers I cared and understood their needs. While I was employed the store won "Best Men’s Clothing"​ in 2010, 2012 and 2013; it also won "Best Place To Be Fitted For A Suit" in 2010 and 2012 by Hour Detroit.

Here I created positive relationships with fellow co-workers, specialized in the sizing and fit, completed sales, and received an award for signing the most customers up for Banana Republic cards in August. Additionally, I worked on improving my customer service skills amongst hectic numbers of customers.

Learned how to work in a large-scale designer clothes retail business and handle enormous influxes of customers. I maintained customer service, generated sales and merchandised. I was also responsible for store layouts and product presentation.