District Service Manager
- Managed a team of 32 Field Engineers in the Mid Atlantic District. Responsible for complete servicebusiness which consists of core PACS products, Computer Radiography and Direct Radiography products. Responsible for.
- Effectively developed and managed the field service operations to promote customer satisfaction and profitability. As a result team improved customer satisfaction from 76% to 88% in one year.
- Chaired National Key Customer conference call with the field which improved quality by sharing best practices and technical knowledge. Promoted cross-service support focusing on driving continuous improvement.
- Managed decline of obsolete equipment by developing programs to help customers maintain equipment at minimal cost and transition to new technology.
- Change manager that transitioned team from legacy reporting system to SAP CRM.
- Transitioned service team from break/fix to a consultative service team resulting in $1.9mil in additional revenue the first year, 2011.
2003 - Jun 2012
