Managed a team of 32 Field Engineers in the Mid Atlantic District. Responsible for complete servicebusiness which consists of core PACS products, Computer Radiography and Direct Radiography products. Responsible for customer satisfaction, District P/L and negotiating SLA with customers. Accomplishments:• Effectively developed and managed the field service operations to promote customer satisfaction and profitability. As a result team improved customer satisfaction from 76% to 88% in one year.• Chaired National Key Customer conference call with the field which improved quality by sharing best practices and technical knowledge. Promoted cross-service support focusing on driving continuous improvement, escalation management and innovation for the US&C region. Escalations for customer satisfaction decreased over 50% across all sites. • Managed decline of obsolete equipment by developing programs to help customers maintain equipment at minimal cost and transition to new technology. • Change manager that transitioned team from legacy reporting system to SAP CRM. • Transitioned service team from break/fix to a consultative service team resulting in $1.9mil in additional revenue the first year, 2011.• Developed and improved business processes at all times, assisting with the development of metrics that provided territory level assessment of performance allowing better evaluation of staff performance.• Directed new hire training class for all field engineers in the US. • Managed trade trial of new products assuring prompt resolution of issues and customer delight• Responsible for hiring and training new field engineers. • Negotiated several SLA over $1M in total.• Efficiently Managed a team of 32 field engineers over an 11 state area.