Trina Savage Email & Phone Number

Reston, Virginia, United States

TransUnion acquired Neustar 12/2022)Neustar provides real-time information and analytics for the Internet, risk, digital performance, and defense, telecommunications, entertainment, and marketing industries, and also provides clearinghouse and directory services to the global communications and Internet industries.Neustar is a TransUnion company.

United States

Sterling, Virginia, United States

Managed an experienced team of Implementation Managers responsible for the development and health of key client relationships and implementing our Telecommunications/Carrier solutions for Neustar's Order Management and Telephone Inventory solutions. Drove the team to implement solutions on time and within budget to meet revenue expectations, while delivering on customer expectations and anticipating/managing risk. Also responsible for assisting with pre-sales activity; identifying and proposing up-sell opportunities; maintaining high customer satisfaction and retention levels; as well as expanding the team’s knowledge and skillsets of new product offerings, enhancements, and implementation efficiencies.

Sterling, Virginia, United States

Responsible for managing key client relationships, overseeing the delivery of professional services and product solutions for our Telecommunications/Carrier solutions for Neustar's Order Management and Telephone Inventory solutions, ensuring efforts were delivered on time and within budget, providing strategic guidance and identifying new business opportunities, all while ensuring client satisfaction. Acted as the primary point of contact between Neustar and key clients, worked to understand their business needs and align company offerings to most effectively meet the client needs. Collaborated with internal teams to include Sales, Marketing, Product Development, and Support teams to drive account growth and achieve overall business objectives.

Sterling, Virginia, United States

Responsible for managing key client relationships, implementing our Telecommunications/Carrier solutions for Neustar's Order Management and Telephone Inventory solutions, identifying new business opportunities, and ensuring client satisfaction. Acted as the primary point of contact between Neustar and key clients, worked to understand their business needs and align company offerings to most effectively meet the client needs. Collaborated with internal teams to include Sales, Marketing, Product Development, and Support teams to drive account growth and achieve overall business objectives.

Managed CLEC Partner Migration which resulted in a 500K cost savings and an expanded product offering. Managed and supported Network build, order processing, and migration efforts which will result in a 115M cost savings over a two year period.•Provide project management of individual or major task(s) of VoIP projects. •Oversee feasibility studies, concept formulation, design, development, implementation, operation and maintenance of various systems and procedures.•Support software/hardware development using formal specifications and accepted design techniques. •Develop timelines and project plans.•Analyze, document, and communicate project risks to senior level executives. •Document processes for new systems and system functionality.•Engage and interface with all functional VoIP internal teams to ensure complete project coverage. •Interface and manage multiple vendor relationships.•Interface with senior level executives to provide weekly statuses.

Managed CLEC Partner Migration which resulted in a total cost savings of 3M.•Provide project management of individual or major task(s) of VoIP projects. •Manage complex migration from one CLEC partner to another CLEC partner on behalf of the customer.•Single point of contact for interfacing customer divisions.•Act as liaison between customer and two CLEC partners.•Develop timelines and project plans.•Analyze, document, and communicate project risks to senior level executives. •Engage and interface with all functional VoIP internal teams to ensure complete project coverage. •Address all migration fallout – porting fallout and system clean-up.•Interface with senior level executives to provide daily and weekly statuses.•Interface with senior level executives to obtain customer sign-off.

Managed and supported Cable Automation Provisioning Tool (CAPT) end to end development, including multiple enhancement requests. Developed and supported automation between CAPT and Industry Porting tools. Cost savings of 550K per month.•Manage and support multiple simultaneous VoIP initiatives for multiple cable partners.•Develop multiple timelines and project plans.•Identify and communicate project status and risks to senior level executives.•Recommend IT solutions meet corporate and division strategic goals. •Develop process flows for end to end order provisioning system.•Develop process flows for order provisioning system automation.•Provide functional requirements for multiple VoIP initiatives.•Develop and implement VoIP initiatives test plan to include new functionality, regression, and user acceptance test cases.•Lead point of contact for all testing efforts.•Single point of contact for system implementations – 3 major releases a year.•Support nightly SIP/BTS/NGVN switch conversions on behalf of cable partners.•Escalation point of contact for all Sev1 and Sev2 outages.•Engage and interface with all functional teams to ensure complete project coverage. •Interface and manage multiple vendor relationships.•Subject Matter Expert (SME) in porting and CNAM/LIDB processes.

Managed migrations of multiple cable partner initiatives onto the Sprint network which resulted in 13M revenue growth.•Manage and support multiple simultaneous VoIP initiatives multiple cable partners.•Develop multiple timelines and project plans.•Identify and communicate project status and risks to senior level executives.•Provide functional requirements for multiple VoIP initiatives.•Provide testing support as needed•Develop process with cable partner for mass migration efforts•Develop script for mass migration efforts – negating manual processes and multiple resources.•Support nightly SIP/BTS/NGVN switch conversions on behalf of cable partners.•Escalation point of contact for call center personnel.•Engage and interface with functional teams to accomplish end results. •Interface and maintain multiple vendor relationships.•Subject Matter Expert (SME) in porting and CNAM/LIDB processes.

•Manage and support load reduction efforts – implemented 2 load reduction efforts resulting in reduction of workforce efforts.•Develop and implement call center Floor Coach position as a single point of contact for escalations and training efforts.•Develop and improve internal processes for call center personnel efficiencies.•Develop training tool for on the job training for new and existing call center personnel.•Support Enhancement Request efforts as a porting Subject Matter Expert (SME).•Main point of contact for all cable partner production issues.•Escalation point of contact for call center associates and external departments.•Manage call center staffing levels of 30 associates.•Liaison between call center personnel and upper management.•Coach and counsel call center personnel on policies and procedures.

Certificate, Leadership

Mba, Business With Emphasis In Project Management

Bs, Information Technology